Global HR Operations Project Manager Lead

Gallagher Benefit Services helps organizations navigate important people decisions by building better workplaces through benefits, wellbeing, and workforce solutions. The Global HR Operations Project Manager Lead role supports cross-functional HR technology and process projects, including the implementation and support of Human Capital Management and ERP systems, while managing complex global service delivery initiatives.

Responsibilities:

• Develop and execute a global operations strategy aligned with organizational growth objectives
• Lead the ongoing transformation of outsourcing and benefits administration operations across multiple regions
• Serve as a key member of the leadership team, providing strategic direction on operational efficiency, scalability, and service delivery
• Build and foster a culture of continuous improvement, innovation, accountability, and operational excellence
• Oversee a global network of outsourced service providers and strategic partners
• Establish robust governance frameworks, service level agreements (SLAs), performance metrics, and accountability structures
• Conduct regular business reviews and performance assessments with outsourcing partners
• Drive vendor optimization initiatives to improve quality, efficiency, customer satisfaction, and financial performance
• Identify and mitigate operational, regulatory, and vendor-related risks
• Lead the delivery and administration of global employee benefits programs across multiple countries and regions
• Ensure operational excellence in benefits enrollment, eligibility management, compliance, billing, customer support, and reporting
• Partner with Benefits, HR, Technology, Legal, and Compliance teams to ensure seamless program administration
• Maintain awareness of evolving global regulatory requirements impacting benefits administration and outsourcing operations
• Implement standardized global processes while maintaining flexibility for local market requirements
• Champion the adoption of emerging technologies, including AI, machine learning, workflow automation, and advanced analytics
• Identify opportunities to automate manual processes and improve operational efficiency
• Partner with technology teams to implement digital transformation initiatives that enhance service delivery and customer experience
• Utilize operational data and predictive analytics to drive decision-making and continuous improvement
• Evaluate and deploy AI solutions that improve workforce productivity, quality, reporting, and client outcomes
• Establish and monitor KPIs, operational dashboards, and performance metrics
• Drive process standardization, optimization, and continuous improvement initiatives globally
• Lead large-scale transformation and change management programs
• Ensure operational controls, compliance standards, and risk management practices are maintained across all functions
• Deliver measurable improvements in productivity, quality, client satisfaction, and profitability
• Lead and develop a high-performing global operations team
• Mentor senior leaders and build future leadership capability within the organization
• Foster cross-functional collaboration between Operations, Technology, HR, Benefits, Finance, and Client Service teams
• Promote a culture of innovation, customer focus, and accountability

Requirements:

• Bachelors degree; Minimum of 8 years related experience supporting HR technologies and processes in project management capacity. Must have prior experience implementing and supporting Human Capital Management and ERP systems (i.e. Oracle, SAP, Peoplesoft, Taleo, SuccessFactors, Cornerstone, reporting tools, etc.)
• Proven ability to manage cross-functional projects
• Experience within benefits consulting, human capital consulting, insurance brokerage, or HR outsourcing organizations
• Background managing complex global service delivery environments
• Knowledge of international benefits programs, compliance requirements, and regulatory frameworks
• Experience supporting multinational clients and geographically dispersed teams