Job Title: Production Support Level 3 / Support & Operations Engineer
Location: Blue Ash, OH Onsite
Duration: Contract
Job Summary:
Seeking a motivated Level 3 Application Support / Site Reliability Engineer to support Next Generation Point of Sale (NGPOS) platform. This is primarily a software/systems support and incident management role, not a hardware or pure development position.
Top Requirements:
Strong Major Incident Management experience must have led P1/P2 bridges or war rooms.
Strong RCA & Problem Management skills using 5-Whys, Fishbone, timeline analysis, and corrective action tracking.
Hands-on production troubleshooting across cloud, on-prem, application, and POS/store environments.
Experience with monitoring/logging tools such as Dynatrace, Splunk, Grafana, or similar.
Experience with Windows or Linux systems; scripting with PowerShell, Shell, or Python is a plus.
Exposure to Java, SQL/NoSQL, ServiceNow, Jira, or Confluence is preferred.
Strong communication and ability to work with development, infrastructure, and business teams.
Willingness to participate in 24x7 on-call rotation and occasional off-hours support.
Willingness to travel approximately every 4 weeks for store/go-live support.
Must be comfortable working onsite 5 days/week in Blue Ash, OH. Relocation candidates are welcome and may start remotely while relocating within 1 month.
Note: Pure DevOps/CI-CD profiles with no hands-on incident response experience and candidates unwilling to support on-call/off-hours will not be considered.
