Roth Staffing is looking for Business Process Engineering III with Process Mapping & Workflow Documentation Consultant for a Remote role
Hourly Pay Rate: $80.00 -to- $95.00
We are seeking an experienced Business Process Engineer contractor to support a large-scale business process mapping and documentation initiative within our Operations organization.
The consultant will lead process discovery sessions, document complex end-to-end workflows, and help establish consistent business process documentation standards. A key component of the engagement will be coaching and training our Operations Project Team (OPT) on process mapping methodologies, facilitation techniques, and business process best practices.
Key Responsibilities
* Facilitate process discovery workshops with business stakeholders and subject matter experts.
* Document current-state and future-state business processes.
* Develop process maps, swimlane diagrams, workflows, and supporting documentation.
* Identify process handoffs, ownership, inputs, outputs, decision points, and system interactions.
* Identify risks, bottlenecks, and opportunities
* Help standardize process documentation approaches, templates, and best practices.
* Coach and train OPT team members on process mapping, process analysis, and workshop facilitation techniques.
* Support knowledge transfer to enable the internal team to independently perform future process mapping efforts.
Required Qualifications
* 5+ years of business process mapping or business process engineering experience.
* Insurance or financial services experience is must.
* Proven experience facilitating workshops and documenting complex operational processes.
* Ability to review existing job aids/procedures and convert them into process flows
* Strong experience with BPMN, swim lane diagrams, workflow mapping, and process documentation.
* Excellent communication and stakeholder management skills.
* Ability to quickly understand and document cross-functional business processes.
Preferred Qualifications
* Experience documenting operational processes across multiple teams, systems, and vendors.
* Lean, Six Sigma, Business Process Management (BPM), or related certifications.
* Experience training or mentoring teams on business process methodologies.
Desired Deliverables
At the conclusion of the engagement, the consultant will have:
* Completed documentation for prioritized operational processes.
* Delivered professional process maps and supporting documentation, including Level 0 (process landscape), Level 1 (end-to-end process maps), and Level 2 (sub-process maps) with risks, bottlenecks, and opportunities clearly documented.
* Established process mapping standards and templates.
* Trained OPT team members on process mapping and documentation best practices.
* Increased the team's ability to independently facilitate and document future business processes.
TECHNICAL SKILLS
Must Have
* 5+ years of business process mapping or business process engineering experience
* Experience documenting operational processes across multiple teams, systems, and vendors.
* Experience training or mentoring teams on business process methodologies.
* Insurance or financial services experience is must.
* Proven experience facilitating workshops and documenting complex operational processes
* Strong experience with BPMN, swim lane diagrams, workflow mapping, and process documentation.
Nice To Have
* Lean, Six Sigma, Business Process Management (BPM), or related certifications.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.
