Project Manager

ELLKAY provides healthcare technology, data management, and interoperability solutions for healthcare organizations. The Project Manager leads client-facing implementation projects from initiation through deployment, coordinating resources, timelines, deliverables, risks, and stakeholder communication to ensure successful and timely delivery.

Responsibilities:

• Lead the full lifecycle of client implementation projects—from initiation to successful deployment—acrossone or more ELLKAY product lines
• Serve as the primary point of contact for all project-related communication, both internally and externally
• Responsible for project execution against committed timelines and project success, including developing and maintaining detailed project plans, resource assignments, and milestones
• Track and report on project status, issues, risks, and dependencies to internal and external stakeholders
• Coordinate with cross-functional teams (Product, Development, QA, Solutions Engineering, Sales, etc.) to ensure alignment and progress toward project goals
• Prepare meeting agendas and capture thorough, actionable notes to ensure clarity and accountability
• Manage scope changes and project risks, escalating as needed and driving mitigation strategies
• Understand the interdependencies between business needs, technology solutions, and operational requirements
• Coach, mentor, and motivate internal team members to maintain accountability and focus on delivery excellence
• Ensure effective handoff to ongoing support or operations teams post-implementation
• Continuously contribute to the improvement of project delivery processes and client experience
• Adhere to ELLKAY’s implementation methodologies, tools, and best practices
• Perform other related duties as assigned based on business needs

Requirements:

• Strong project management skills, including planning, prioritization, and execution across multiple concurrent initiatives
• Excellent communication and interpersonal skills with the ability to interface effectively with both technical and non-technical stakeholders
• Demonstrated success managing cross-functional teams and holding internal/external contributors accountable to timelines and deliverables
• Exceptional organizational abilities and attention to detail, with a proven track record of follow-through and risk mitigation
• Strong critical thinking and decision-making skills; comfortable navigating ambiguity in fast-paced environments
• Ability to adapt to changing priorities and shifting timelines while maintaining high performance
• Experience in client-facing roles with a service-oriented mindset and high standards for customer experience
• Comfortable managing complex dependencies and cross-functional workflows
• Skilled at documenting meeting notes, project updates, and communications with precision and clarity
• Familiarity with electronic medical records (EMRs) and healthcare data formats such as HL7, CCD/C-CDA, and FHIR
• Understanding of basic networking and connectivity methods (e.g., VPN, SFTP, TCP/IP)
• Knowledge of interoperability workflows and patient data exchange use cases
• Bachelor's degree in a relevant field (e.g., healthcare, business, information systems) or equivalent professional experience
• 3–5 years of project management experience, preferably in the healthcare or health IT industry
• Experience leading implementation projects for healthcare clients, especially in interfacing or interoperability domains
• Intermediate proficiency in MS Office Suite, Asana, Visio, Jira, and Confluence
• Exposure to hospital, laboratory, ambulatory clinical environments, and ancillary systems strongly preferred
• PMP certification preferred but not required