Senior Digital Project Manager

Wpromote is seeking a Senior Digital Project Manager to lead digital programs in a fast-paced agency environment. The role partners with client services, channel teams, and leadership to manage program delivery, scope, risks, documentation, workflows, and continuous process improvement while supporting client success.

Responsibilities:

• An internal and external point-of-contact for program operations
• Responsible for the operational efficiency of your program
• Running internal and client-facing meetings as needed, taking detailed action items & disseminating meeting recaps
• Responsible for planning, managing, monitoring, and controlling the execution of digital initiatives from beginning to end, in partnership with channel team leadership
• Managing program scope, identifying, defining, and communicating risks and change requests, before taking appropriate action to minimize the impact on the program's success
• Focused on the details of tasks, deadlines & accuracy of deliverables
• Developing and maintaining detailed program documentation such as timelines and project trackers
• Creating workflows, training teams, and managing project tasks & deliverables using various project management software
• Ensuring client programs are fully utilizing and adhering to all appropriate PMO templates and processes
• A generator and owner of key PMO department initiatives
• The co-owner and partner with client service counterparts for account success
• Mentoring junior-level project managers, as appropriate
• The owner of continuous process improvement for your program(s)

Requirements:

• 5+ years of project management experience in an interactive agency, managing large-scale, multi-faceted digital programs
• Bachelor's degree or equivalent experience
• Once eligible, PMP Certification is expected within one year of hire. Wpromote covers the training fees for PMP Certification
• Ability to autonomously lead project management for any program type
• Skills required to oversee, train, and mentor jr. level project managers, if applicable
• Advanced abilities in using Asana or similar task management software
• Experience working autonomously and being part of a team
• Proficiency in documenting, tracking, and following up on many simultaneous tasks
• Experience authoring essential project documentation such as project management plans, change, issue and risk logs, and status reports
• Strong understanding of the typical workflows for the digital creative process, paid media marketing, earned media marketing, analytics, and client management
• Ability to develop rapport with, and successfully communicate and collaborate with senior-level clients and team members
• Ability to pinpoint program pain-points, identify areas in need of process improvement, and own the full process improvement lifecycle (identification, documentation, training, process adherence)
• Strong risk management skills & ability to minimize the impact on program success
• Ability to identify the need for, and implementation of complex, cross-channel workflows
• Strong change management skills (preparing and supporting teams, establishing the steps necessary for change, and monitoring post-change activities)
• Experience working with third-party vendors and partner agencies
• Strong skills in leadership, problem-solving, negotiating, influencing, prioritization, decision-making, and conflict resolution