Field Services Project Manager

Ciena is a technology company focused on high-speed connectivity and network solutions. The Field Services Project Manager will deploy and manage medium- to large-scale EF&I telecommunications projects, overseeing schedules, budgets, risks, quality, customer communications, vendors, and project documentation. The role also involves coaching junior team members and ensuring successful project delivery from engineering through service readiness.

Responsibilities:

• Deploy medium to large-scale EF&I projects with medium/high complexity, ensuring delivery within budget, schedule, and Ciena quality standards
• Manage customer expectations, communications, escalations, and governance throughout the project lifecycle
• Develop project schedules, identify risks, and implement mitigation strategies to ensure smooth execution
• Drive quality across all aspects of project services, from site and network engineering through installation, testing, and readiness for service
• Collaborate with internal stakeholders and vendors to ensure timely delivery and cost-effective deployment activities
• Maintain project documentation, including schedules, financials, risks, and issues, ensuring transparency and alignment with project management plans
• Coach and guide junior team members to meet project deliverables and contribute to team success

Requirements:

• A technical degree or equivalent combination of education and experience
• Minimum of 10 years of telecommunications industry operational experience and/or project implementation
• Minimum of 8 years in a lead role managing medium to large-scale projects
• Proficiency in Microsoft Office applications (Word, PowerPoint, Excel)
• PMP certification preferred (required within one year of hire)
• Business and financial management skills, particularly in project-level P&L
• Strong communication, negotiation, and decision-making abilities
• Ability to manage multiple projects simultaneously, prioritizing critical tasks and resources
• Subsea deployment experience is a strong advantage
• Familiarity with Ciena's products and technologies is a plus