Manager, Strategic Product Consultants, Owners (Remote)

Procore Technologies is seeking a Manager, Strategic Product Consultants to lead its Strategic Product Consultant Owners team. The role focuses on establishing operations, setting strategic goals, mentoring team members, managing performance, driving process changes, and delivering professional services value to customers.

Responsibilities:

• Lead and guide SPC responsibilities to drive new initiatives and lead process changes
• Provide expertise for escalated client issues or objection handling
• Demonstrate business growth and transformation within a team that drives Professional Services value to customers
• Engage with Global Professional Services and Customer Success Leadership on team wins and losses
• Establish and maintain job expectations; plan, monitor, and appraise performance results
• Inspire team members to achieve high results and metrics; develop and manage team objectives, messaging, and updates
• Recruit, mentor, and develop team members by identifying training opportunities, establishing career paths, and managing peer shadowing

Requirements:

• 2+ years of experience in SaaS Management or Team Lead role
• 3+ years of experience working in a professional services function on SaaS platforms, including onboarding, training, and client relationships
• Excellent interpersonal, verbal, and written communication skills
• Understanding of business transformation, growth, and development of consulting services within a Professional Services organization
• Enthusiastic and creative leader with the ability to inspire and motivate others
• Deep understanding of value drivers in recurring revenue business models
• Strong problem-solving, analytical, and process-oriented mindset
• Track record as an early adopter for driving change and a demonstrated desire for continuous learning and improvement
• Bachelor's degree or equivalent in Business or a related field is preferred