Senior Site Reliability Engineer

Zocdoc is a digital health marketplace that helps patients find and book healthcare. The company is seeking a Senior Site Reliability Engineer to develop, monitor, and maintain distributed production systems, build reliability frameworks and processes, and support cloud-based infrastructure, scaling, performance, and uptime.

Responsibilities:

• Monitoring and maintaining complex cloud-based infrastructure, systems, and services and ensuring their uptime to help millions of patients get the care they need
• Automating and developing our tooling, processes, and infrastructure to speed up development and make them repeatable and error-proof
• Supporting our large product engineering org with their scaling, performance, and uptime needs as well as helping diagnose and debug production related issues
• Analyzing and performance tuning systems, code, and networking for scaling and optimal operation
• Working with cutting edge GenAI tools and technology

Requirements:

• 5+ years of supporting consumer facing web application production environments and systems in a Site Reliability Engineering or Production Engineering role
• 2+ years of on-call experience in a 24/7 cloud-based production environment
• 2+ years of experience in managing and supporting modern cloud-based environments and infrastructure like AWS/GCP, Docker, Kubernetes, etc
• Experience with edge technologies such as load balancers, reverse proxies, web application firewalls, routing, etc
• Deep understanding of protocols such as TCP/IP, HTTP/HTTPS, TLS, DNS, NTP
• A Bachelor's degree in Computer Science, Computer Engineering, or equivalent engineering experience is a plus, but not required