Senior Staff IAM Software Engineer

ServiceNow is an AI platform company helping businesses connect AI, data, and workflows to improve how they operate. The Senior Staff IAM Software Engineer will build and operate enterprise Identity and Access Management platforms, lead DevOps and CI/CD initiatives, own identity integrations, develop full-stack solutions, apply analytics and AI to identity governance, and mentor engineers.

Responsibilities:

• Participate in all technical aspects of team deliverables including quality, performance, maintainability, and scalability
• Lead the development of end-to-end CI/CD pipelines using GitLab, GitLab Runners, Jenkins, and Nexus — moving the team from manual to automated, repeatable development and testing workflows
• Implement infrastructure-as-code and configuration management with Terraform, Ansible, and Puppet
• Own system integrations across Identity Platforms and ServiceNow — APIs, connectors, provisioning workflows, and lifecycle automation
• Contribute full stack development across backend services and user-facing IAM workflows; provide technical input on UI design and implementation
• Apply data analytics to identity governance: RBAC role mining, access pattern analysis, entitlement optimization, and AI-assisted access request recommendations
• Participate in design and code reviews, ensuring best practices in performance, maintainability, and testability
• Mentor and guide 4-5 junior to mid-level engineers, fostering a culture of technical excellence, engineering craftsmanship, and continuous improvement
• Partner with security, compliance, and platform teams to deliver solutions that are secure, scalable, and audit-ready
• Explore and advocate for new patterns that improve system resilience, developer velocity, and operational maturity
• Partner with principal-level staff to drive initiatives and maintain organizational standards
• Design and develop scalable, maintainable, and reusable software components with a strong emphasis on performance and reliability
• Collaborate with product managers and other engineering teams to define frameworks

Requirements:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• Deep technical hands-on experience building production enterprise-level platforms
• Strong IAM Domain Experience with Identity Lifecycle, RBAC/ABAC, Access Certifications, and Privileged Access Management
• 10+ years of software engineering experience; 3+ years as a senior staff, or equivalent experience and education
• Full stack development depth: strong backend proficiency (Java or Python, MySQL or PostgreSQL) and working knowledge of frontend technologies (JavaScript, AngularJS, REST APIs, HTML/CSS)
• Systems engineering experience designing and operating complex, distributed enterprise platforms
• Excellent problem-solving skills and ability to lead large-scale technical initiatives
• Hands-on experience building CI/CD pipelines and DevOps workflows using GitLab, Jenkins, Nexus, JFrog or equivalent tooling
• Proficiency with infrastructure automation: Terraform, Ansible, and/or Puppet
• Identity data analytics ability — designing queries, building pipelines, and deriving actionable insights from operational or identity data sets
• Familiarity with automated testing frameworks and integrating tests into CI/CD pipelines
• Strong knowledge of distributed systems, RESTful APIs, and software quality principles including reliability and observability
• Proven ability to mentor engineers and lead cross-functional technical initiatives from conception to delivery
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on identity governance
• A growth mindset and a passion for staying on top of new technologies and industry trends
• West Palm Beach Florida (WPB) is available to for Relocation.  Full relocation costs are provided by ServiceNow
• Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered
• Strong knowledge of data structures, algorithms, object-oriented design, design patterns, and performance optimization
• 10+ years of experience with Java, C#, or another high-level, compiled language
• 5+ years of experience with automated testing frameworks (e.g., JUnit, Selenium, Playwright, TestNG) and integrating tests into CI/CD pipelines
• Familiarity with enterprise Identity governance platforms (e.g. SailPoint, Veza) or ServiceNow platform integrations (ITSM/ITOM/workflow)
• Strong understanding of SAML, OAuth2, OIDC, and SCIM
• Experience with graph databases (Neo4j) or ML-assisted role mining and access recommendation systems
• Exposure to regulated or compliance-constrained environments (FedRAMP, GCC, or equivalent)
• Experience with AI productivity and coding tools such as Cursor, Windsurf, or equivalent
• Ability to troubleshoot complex systems and optimize performance across the stack
• Comfort with development tools such as IDEs, debuggers, profilers, source control, and Unix-based systems