CCS Global Tech is a rapidly growing Information Technology company with a diverse portfolio of technology products and services and a large network of industry partnerships. With over 22 years of being a successful business with a global talent pool and presence, CCS is a certified Microsoft Gold Partner and specializes in delivering expert Microsoft based solutions for technical and business needs. We have been recognized by Inc. 500 Magazine as one of the fastest growing small companies in the Unites States.

we are a Tier 1 vendor for the City and County of San Francisco for Cloud Services, Staffing Services and Training Services. For this multi-year opportunity with a diverse set of needs to address, we are currently focusing on establishing partnerships with individuals as well as companies who can help us enhance our overall service portfolio, cut lead times, and ultimately help us deliver successfully. We currently hold sizable Government accounts in the San Francisco bay area including City and County of San Francisco, San Mateo County, and Santa Clara County.

We take great pride in our global reach and local influence. Your experience alongside our highly skilled and talented internal team who guide you along the way, offers key insights into what helps you stand out in a competitive job market.

If you are a partner company, please submit resumes with contact information of your own W2 Consultants only. Submitted consultants are expected to have excellent communication skills.

Roles/Responsibilities:

Installs and configures computer hardware, software, systems, mobile devices, printers, and scanners
Assists in coordinating audiovisual setups and video conferencing support
- Virtual Meeting Applications knowledge preferred (MS Teams, Zoom, GoTo, etc.)
- Audiovisual Equipment knowledge preferred (Microsoft Teams Rooms certified equipment)
Monitors and maintains computer systems using company-provided tools, like Active Directory and Microsoft Endpoint Configuration Manager (MECM).
Identify and diagnose hardware, software, or network-related problems, and identify a plan to resolve, repair, or replace resources, as needed.
Recommend strategies to increase efficiencies which may include implementing new practices, devices, and/or software.
Proficiency in Office 365; MS Outlook, MS Excel, MS Word, MS Teams, and Windows 10/11
Collaborate and assist with other areas of the IT department on projects and initiatives
Participate in after-hours (evening & weekend) on-call rotation
Perform other duties as assigned
Ability to lift 50 pounds

Mandatory Skills:

IT Enterprise experience is preferred
High school diploma or equivalent; additional certifications or relevant education is a plus.
Ability to learn new systems and software in a fast-paced environment.
Strong problem-solving skills, critical and analytical thinking, and the ability to adapt to change.
Ability to manage multiple priorities and work independently or as part of a team.
Capacity to perform in high-pressure situations, with strong organizational and time-management skills.
Associate's or Bachelor's Degree, or technical institute degree/certificate in Computer Science, Information Systems, or other related field. Or equivalent work experience.
0 to 1 year of IT work experience in computer systems or support with demonstrated working knowledge of basic hardware and software products and problem solving/troubleshooting skills

Desirable Skills: N/A

Sr. Technology Support Technician

Key skills

About this role