Customer Project Manager 2

Nokia is seeking an experienced Customer Facing Program Manager to manage and deliver complex programs for one of its top strategic customers. The role is responsible for end-to-end program delivery, customer satisfaction, cross-functional coordination, risk management, and maintaining clear communication with both customers and internal stakeholders.

Responsibilities:

• Support offer development and pre-contract planning to identify the delivery approach and potential risks to the contract deliverables
• Develop and execute project/program plans, objectives, and timelines to ensure successful program delivery
• Maintain detailed project/program documentation, status reports, action registers, and lessons learned
• Lead cross-functional teams, setting expectations and coordinating resources and activities in support of program deliverables
• Identify and mitigate program risks, and develop contingency plans as needed
• Act as a point of contact for customers, both internal and external, building strong relationships and ensuring customer satisfaction
• Ensure timely delivery of the overall program goals and objectives, conduct program reviews and identify areas for improvement
• Collaborate with internal teams, including sales, product management, technical teams, finance and supply chain, to ensure alignment regarding deliverables and expectations

Requirements:

• • Experience in managing complex, multi-year technology projects, preferably in the telecommunications and/or data center industries
• • Experience in leading cross-functional teams and managing multiple stakeholders
• • Excellent written and verbal communication skills, with the ability to articulate ideas clearly and effectively to all levels of working level peers and to upper-level management
• • Strong leadership and interpersonal skills, with the ability to build and maintain lasting relationships with customers and internal stakeholders
• • Ability to work in a fast-paced environment, with multiple priorities and deadlines
• • Strong problem-solving and analytical skills, with the ability to identify and mitigate program and financial risks
• • PMP certification or equivalent
• • Experience with change management processes and tools
• • Familiarity with Nokia's PM@Nokia methodology and Mode of Operation (MoO)
• • Knowledge of financial forecasting and budget management in projects/programs
• • In-depth knowledge of Excel, PowerPoint, and other Microsoft programs/tools