Lead Technical Product Manager - Remote

Optum is a global organization that delivers care aided by technology to help millions of people live healthier lives. The Lead Technical Product Manager will lead end-to-end product lifecycle management for ServiceNow and workflow-enabled capabilities, translating business needs into scalable technical solutions. The role will manage product backlogs, define workflow experiences, and integrate automation and AI-enabled capabilities to improve healthcare outcomes.

Responsibilities:

• Lead requirements discovery with business leaders and operational stakeholders, asking probing questions to clarify workflows, business rules, risks, and expected outcomes
• Translate business requirements into clear technical specifications, user stories, acceptance criteria, workflow documentation, and implementation guidance for engineering teams
• Serve as the product bridge across business, engineering, architecture, QA, operations, and project delivery teams to resolve ambiguity and align execution
• Own and refine product backlog priorities for ServiceNow and workflow-enabled capabilities, balancing business value, technical feasibility, compliance, scalability, and delivery timelines
• Define end-to-end product experiences across workflows, platform integrations, reporting, automation, and AI-enabled interactions
• Partner with engineering teams to ensure ServiceNow functional and technical design requirements are thoroughly understood, documented, tested, and validated
• Facilitate cross-functional stakeholder discussions, document key decisions, manage dependencies, and communicate risks, priorities, and recommendations clearly to business and technical audiences
• Apply consultative influence, analytical troubleshooting skills, and technical product leadership to drive outcomes without direct people-management authority
• Work independently on complex, less-structured problems and serve as a subject matter resource for team members including troubleshooting and training operations teams

Requirements:

• 5+ years of experience in a Technical Product Manager, Product Owner, Technical Business Analyst, or similar technology product role
• 5+ years of experience translating business needs into detailed technical requirements, user stories, and acceptance criteria for software engineering teams
• 3+ years of project management experience, including managing project timelines, dependencies, risks, and cross-functional coordination
• Demonstrated experience in requirements gathering, workflow documentation, and stakeholder facilitation across technical and business domains
• Bachelor's degree or higher in Computer Science, Engineering, Information Technology, or a related technical field
• ServiceNow experience
• Demonstrated experience working within Agile/Scrum software development frameworks
• Foundational understanding of AI concepts, automation, and how AI-enabled capabilities improve enterprise workflows and product outcomes
• Healthcare, health tech, or managed care industry experience
• Proven track record of driving workflow efficiency and user experience improvements through intelligent automation and AI tools