Chief of Staff-Program Manager Payer Go to Market

Optum is a global organization that delivers technology-enabled care and resources to help millions of people live healthier lives. The Chief of Staff / Program Manager serves as a trusted advisor to the VP of Payer Go-to-Market, driving operating cadence, standardization, governance, cross-functional alignment, and execution across a complex healthcare technology organization.

Responsibilities:

• Operating cadence: Own and enforce the GTM operating rhythm-leadership team agendas, QBRs, monthly business reviews, and executive updates-ensuring focus, follow-through, and accountability
• Standardization & frameworks: Build and govern standardized approaches for RFPs, solutioning, pricing inputs, and go-to-market playbooks so the team operates from a single, consistent model
• Source-of-truth content: Establish and maintain a governed library of sales, marketing, and product positioning materials, ending version sprawl and conflicting messaging across sales and market teams
• Product launch discipline: Stand up and enforce launch tollgates in partnership with Product and Marketing, ensuring new solutions are truly 'ready to sell' on day one
• Strategic initiatives: Lead cross-functional initiatives and special projects on behalf of the VP-scoping, driving, and reporting to completion
• Business performance & reporting: Develop and track MBOs/KPIs, build executive briefing materials, and surface areas requiring leadership attention in a structured, solution-oriented format
• AI enablement: Use enterprise-approved AI tools to streamline workflows, automate tasks, drive continuous improvement, and evaluate emerging trends that inform solution design and strategic innovation
• Matrix orchestration: Facilitate alignment across Product, Sales, Marketing, Operations, and Finance, ensuring the right stakeholders are engaged at the right time and reducing escalation-driven work
• Trusted advisor: Provide insight, analysis, and recommendations to the VP on key decisions; represent the leader in forums as needed

Requirements:

• • 6+ years of experience in strategy, program/project management, business operations, or a chief-of-staff-type role
• • 5+ years of experience leading complex, cross-functional initiatives with multiple stakeholders in a matrixed environment
• • 5+ years of experience building an operating cadence, standardized frameworks, and governance from the ground up
• • Exceptional written and verbal communication skills, including executive-level briefing and presentation development
• • Proven solid analytical skills-able to synthesize data into clear insights, recommendations, and decision-ready materials
• • Proven ability to influence and lead without direct authority across senior stakeholders
• • Experience in a strategy, innovation, or advisory function within OptumInsight or a comparable healthcare technology/services organization
• • Experience partnering across centralized and business-aligned GTM/strategy organizations
• • Working knowledge of the Payer landscape-payment integrity, risk & quality, network management, pricing, and/or claims platforms
• • Familiarity with go-to-market functions (sales enablement, solutioning, pricing, product commercialization)
• • Proven track record of driving standardization, content governance, or operating-model transformation
• • Proven comfort operating in a fast-paced, ambiguous, high-growth environment