Site Reliability Engineer - Retail Pharmacy

CVS Health is building connected, convenient, and compassionate health care experiences. The Site Reliability Engineer will ensure the reliability, availability, scalability, and performance of retail and pharmacy platforms through observability, incident management, automation, platform optimization, and cloud-native deployment practices.

Responsibilities:

• Develop and implement proactive monitoring, alerting, and dashboarding strategies to detect issues before they impact store operations or customer experience
• Design and maintain operational dashboards using enterprise observability platforms
• Define, monitor, and improve Service Level Indicators (SLIs), Service Level Objectives (SLOs), Service Level Agreements (SLAs), and error budgets for critical business services
• Analyze platform telemetry, logs, traces, and metrics to improve service reliability and reduce operational risk
• Drive continuous improvements in observability maturity across Edge applications and services
• Lead major incident response, recovery, and post-incident reviews to minimize customer impact and prevent recurring issues
• Perform root cause analysis and drive corrective and preventive actions through structured Problem Management practices
• Improve key operational metrics including Mean Time to Detect (MTTD), Mean Time to Resolve (MTTR), and service availability
• Collaborate with engineering teams to build reliability into applications throughout the Software Development Lifecycle (SDLC)
• Drive automation initiatives to reduce operational toil and improve system resiliency
• Identify and eliminate bottlenecks in development, testing, and deployment workflows
• Support performance tuning and capacity planning for Edge retail and pharmacy applications
• Analyze system behavior and implement improvements that enhance scalability, stability, and efficiency
• Partner with infrastructure teams to maintain highly available and resilient platform services
• Support business-critical applications deployed across CVS retail and pharmacy locations
• Collaborate with store operations and engineering teams to ensure seamless operation of Edge platforms
• Participate in on-call rotations and provide technical leadership during production incidents
• Ensure operational readiness, deployment validation, and production support for new platform capabilities
• Champion cloud-native technologies and container-based architectures
• Support and optimize Kubernetes and OpenShift environments operating in hybrid cloud ecosystems
• Leverage CI/CD pipelines and Infrastructure-as-Code principles to enable automated, scalable deployments
• Promote best practices for microservices architecture, resiliency, and deployment automation
• Work closely with development teams to ensure services are observable, scalable, and production ready

Requirements:

• 5+ years of experience in Site Reliability Engineering (SRE), DevOps, Platform Engineering, Infrastructure Engineering, or related technology roles
• 3+ years of experience delivering and supporting large-scale distributed systems utilizing reliability and resiliency concepts
• 2+ years of experience with one or more programming languages such as Java, Python, Go, or JavaScript
• 2+ years of experience with cloud platforms including AWS, Microsoft Azure, or Google Cloud Platform
• Hands-on experience with Kubernetes, OpenShift, Docker, Rancher, and containerized workloads
• Experience implementing and supporting CI/CD pipelines using tools such as GitHub, Bitbucket, Jenkins, GitLab, or similar platforms
• Experience with observability and monitoring tools such as Splunk, Dynatrace, Datadog, Prometheus, Grafana, OpenTelemetry, or similar technologies
• Strong scripting and automation skills using Shell, Python, PowerShell, or equivalent technologies
• Experience supporting microservices-based and cloud-native architectures
• Working knowledge of Incident Management, Problem Management, Change Management, and ITIL-based operational practices
• Excellent analytical, troubleshooting, communication, and collaboration skills
• Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field, or equivalent practical experience
• Experience supporting retail, pharmacy, healthcare, or large-scale edge computing environments
• Experience designing and implementing SLO, SLA, and Error Budget frameworks
• Knowledge of distributed tracing and observability best practices
• Experience driving platform modernization, reliability engineering initiatives, and operational excellence programs
• Certifications such as AWS Certified Solutions Architect, Kubernetes (CKA/CKAD), Google SRE, or related cloud certifications