Senior Product Manager, PLG

Clio is a global legal AI technology company that helps legal professionals and law firms work smarter, faster, and more securely. The Senior Product Manager, PLG will own the shared platform foundation supporting Clio’s product-led growth motions, including account and license infrastructure, trials, freemium systems, usage caps, measurement, and signal routing. The role will coordinate across Product, Engineering, CBS, RevOps, Sales, and Data Science to enable scalable growth initiatives.

Responsibilities:

• Own the account and license model, trial and freemium infrastructure, and usage-cap tuning systems that power both PLG motions
• Partner with CBS on the billing and account architecture, license mobility, request-access flows, account merge and reconciliation, that both motions run on top of, and that currently bottlenecks at scale
• Build a single, consistent measurement layer (activation rate, cap-hit rate, conversion rate, cost-to-serve) so Monetization and Onboarding/Activation are working from the same numbers, defined the same way, regardless of which motion generated them
• Build the trial-unlock surfaces, contextual upsell infrastructure, and PQL/signal-routing systems that the Monetization PM and Onboarding & Activation PM build their initiatives on top of
• Treat their roadmap needs as your primary input. If they're blocked on platform capability, that's your backlog
• Turn Clio's own usage data, not just industry benchmarks, into platform priorities. (As one example: internal trial data shows that a customer taking output out of the product predicts conversion far better than any cap-hit metric. The platform should be built to surface signals like that, not just cap thresholds.)
• Build the visibility that lets Product, Data Science, and RevOps see cap-hit, first-value, and conversion data in one place, across both motions
• Partner with CBS on everything that touches billing, licensing, or the account-state model, including the parts that don't feel like "growth" work but block growth work downstream
• Work with RevOps and Sales on how product-qualified signal actually routes to a BDR or AE, and close the gaps where that handoff is manual or undefined
• Translate ambiguous, multi-team priorities, including the post-launch Agentic PLG roadmap, into a platform roadmap other PMs can plan against with confidence

Requirements:

• You have owned a platform or infrastructure layer before, not just a customer-facing feature, and can describe a specific bottleneck you found (a manual process, an inconsistent data model, an undefined handoff) and what you built to remove it
• You have defined metrics from scratch across more than one team's motion, and made them consistent, rather than inheriting a dashboard someone else built for a single product
• You are comfortable with cohort analysis and funnel metrics, and you know the difference between a metric that's actually causal and one that just moves together with the outcome you care about
• Basic SQL proficiency is expected, not aspirational
• You can give a specific example of shipping a cross-team outcome without direct control over the teams involved
• Consistent track record of shipping end-to-end in B2B SaaS: spec, build, launch, measure, iterate
• Experience building or owning platform/infrastructure capabilities that other product teams build on top of, alongside more customer-facing PLG work
• 6+ years of product management experience in B2B SaaS, with meaningful time in a platform, growth infrastructure, or systems-level role
• Hands-on experience defining shared metrics across more than one team or product line, and instrumentation to track them consistently
• Demonstrated ability to work across multiple product teams without direct authority over their roadmaps
• Strong written communication: a clear platform strategy doc and a concise cross-team update, without a lot of back-and-forth
• Experience in legal tech, vertical SaaS, or another professional-services context
• Experience running two or more growth motions (e.g., cross-sell and net-new acquisition) on shared underlying infrastructure
• Familiarity with usage-based billing systems, account merge/reconciliation logic, or PQL/signal routing into a CRM
• Familiarity with tools like Segment, Amplitude, or Pendo