Principal Product Manager, Enterprise Change Management

Toast creates technology that helps restaurants and local businesses succeed in a digital world. Toast is seeking a Principal Product Manager to lead the vision, strategy, and execution of its configuration and change management experience, partnering with engineering, design, and go-to-market teams to support complex customer and business needs.

Responsibilities:

• Own and evolve the product strategy for Toast’s configuration platform, with a focus on:
• Designing systems that safely manage changes to critical business data, including validation, versioning, auditability, and rollback at scale
• Building and evolving a configuration platform that works for SMB, multi-unit operator, and Enterprise use cases across the Toast experience
• Exploring and integrating automation and AI-assisted (‘agentic’) workflows into configuration and publishing experiences
• Build platform capabilities that enable other Toast teams to develop, test, and deploy configuration-driven features independently
• Build and maintain a roadmap in alignment with business OKRs, customer needs, and technical feasibility
• Drive feature development from ideation through launch—writing clear specs, collaborating with engineering and design, and measuring success
• Partner with customer-facing teams and other development teams to gather insights and evangelize product value
• In partnership with engineering and design counterparts, lead a development team by providing clear direction, setting priorities, and fostering a culture of customer-centricity, innovation, and accountability
• Embrace and advocate for the use of AI tools to accelerate product discovery, streamline execution, and explore new product experiences - helping shape how we build and what we build

Requirements:

• 8+ years of product management experience, including significant ownership of a technical platform or infrastructure products
• Strong track record of delivering user-facing features in fast-paced environments
• Experience working on systems involving APIs, data models, or distributed architecture
• Analytical rigor—you use data to make decisions and validate assumptions
• Empathy for restaurants and a passion for improving their day-to-day
• Excellent communication skills and ability to influence without authority