Product Manager, Services

Airbnb is a global hospitality and travel platform connecting guests with hosts, stays, experiences, and services. The Product Manager, Services will build a new guest services business line, defining its product vision and roadmap while partnering with engineering, design, data science, operations, and supply-side teams. The role will launch experiments, analyze marketplace metrics, understand guest needs, and scale new service categories.

Responsibilities:

• Define the product vision, strategy, and roadmap for how guests discover, book, and enjoy services—from the first impression to the moment the chef arrives or the car is dropped off
• Ship and iterate fast. Prototype and partner with engineering and design to build, launch experiments, read the results, and decide what to double down on and what to kill
• Live in the data. Define the metrics that matter, like conversion, attach rate, repeat booking, guest satisfaction, and use them to find where guests drop off and where the biggest opportunities are
• Obsess over the guest. Talk to guests, read the reviews and support tickets, take the bookings yourself. Bring the real, unfiltered voice of the guest into every prioritization conversation
• Balance both sides of the marketplace. Partner with the supply and operations teams building the provider side, so that what's great for guests is also sustainable for the hosts and partners delivering the service
• Drive clarity across orgs. Bring engineering, design, marketing, ops, legal, and leadership along with a clear strategy

Requirements:

• 10+ years of consumer product management experience
• Track record of taking 0→1 product ideas through incubation, piloting, and graduation to scaled products — at a consumer internet company, marketplace, or equivalent
• Experienced builder: Ability to prototype using the latest AI tools to prove hypotheses and get user feedback quickly
• Strong business acumen: Ability to rapidly assess business viability, size opportunities, and translate loosely-defined hypotheses into testable MVP scopes
• Comfort operating in ambiguity: Ability to structure new problem spaces into actionable roadmaps with minimal process
• Experience managing multiple workstreams with competing priorities and tight timelines
• Excellent cross-functional collaboration and communication skills across business, partnerships, engineering, design, and data science
• Experience developing product narratives and working with marketing and communications to bring new offerings to market
• Comfortable doing hands-on individual contributor product work and mastering the details in a scrappy environment
• We ask that you are able to work Pacific Time Zone work hours as needed
• Currently, employees can not be located in: Alaska, Indiana, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin, Alabama, Mississippi, Oklahoma, Delaware And Rhode Island
• Due to the nature of this position, there is a strong preference for the successful applicant to be based in San Francisco, CA, Seattle, WA or New York, NY to be able to conduct their work