Remote Customer Service Representative

Afni, Inc. is hiring a remote Customer Service Representative to support customers with wireless account needs. The role handles inbound calls, troubleshoots and resolves customer concerns, processes orders, updates accounts and records, and provides empathetic, efficient service.

Responsibilities:

• This position is for wireless customer service, so you will be handling mainly inbound calls from people looking for assistance with their wireless accounts
• You will deliver world-class customer service to inbound callers as well as utilize product knowledge to troubleshoot and solve customer concerns with both empathy and efficiency
• Those calls will require processing of orders, updating accounts, updating records, effective multitasking, and strong attention to detail

Requirements:

• Exceptional communication and active listening skills, with the ability to build rapport and handle difficult situations professionally; navigating multiple systems and maintaining a positive attitude under pressure; quick-thinking problem solver; and self-motivated with a strong work ethic and effective time management in a home office setting
• Customer service experience: Minimum 1 year in a customer service or sales role, with a minimum of 6 months in a call center virtual setting
• Available for 12 weeks of paid training, with consistent 8-hour shifts scheduled between Sunday and Saturday, 07:00AM – 01:00AM CST
• Available to work 8-hour shifts any day of the week, including weekends and holidays, between 07:00AM – 01:00AM CST
• be at least 18 years old
• have a GED or High School Diploma
• be legally permitted to work in the United States
• You must live in one of these states:
• Alabama
• Georgia
• North Carolina
• South Carolina
• Texas
• Wisconsin
• Iowa
• Cable or Fiber Internet Service only (no dial-up, DSL, satellite or cellular)
• 25Mbps Download/10Mbps Upload
• Ping Rate – Less than 100 ms
• A private workspace with desk/chair where surrounding noise (children, pets, people, electronics, etc.) cannot be heard or present during working hours
• Ability to be on webcam during working hours