ERC Intelligent Automation Business Analyst

The University of Washington's UW Medicine Enterprise Revenue Cycle is seeking an ERC Intelligent Automation Business Analyst to support its intelligent automation program. The role identifies automation and AI opportunities, analyzes and documents business requirements, facilitates solution design and testing, and coordinates deployment readiness across Revenue Cycle processes.

Responsibilities:

• Collaborate with ERC leadership to identify automation and AI opportunities to reduce manual work, improve accuracy, increase productivity, accelerate processing, or improve the patient and/or employee experience
• Serve as the primary point of contact for ERC automation/AI requests, reviewing and triaging requests in partnership with ITS Automation Solutions
• Identify opportunities for process re-engineering, optimization, and/or standardization prior to automation
• For automation/AI solutions approved for build, lead and facilitate workflow reviews and business requirements analysis
• Translate complex Revenue Cycle processes into clear requirements that can be understood and implemented by the developer
• Translate business requirements into actionable development specifications
• Facilitate stakeholders' review of solution design/prototyping sessions to ensure alignment with business processes and requirements
• Develop specific solution UAT approach/plan, criteria, and scenarios
• Coordinate Go-Live readiness activities with Program Manager to deploy solutions
• Maintain program knowledge base with each deployment

Requirements:

• Bachelor's degree in a health-care oriented profession, a business-related field, or other disciplines that demonstrate analytical or communications abilities
• 4+ years recent healthcare/IT experience, including:
• 2+ years of healthcare revenue cycle process improvement and/or automation/AI delivery experience
• Experience with Epic, working with Revenue Cycle modules
• Working knowledge of at least one of the following technologies: Robotic Process Automation (RPA), Generative AI (GenAI), Agentic AI, Optical Character Recognition (OCR), Intelligent Document Processing (IDP)
• Experience in performing cost versus benefit analysis and return on investment tracking
• Demonstrated experience in facilitating discussion to clarify and document business requirements for a technical solution
• Familiarity with process optimization approaches such as, Lean, Six Sigma, and/or Business Process Reengineering (BPR)
• Experience with UAT and Go-Live/Hypercare support
• Above average proficiency in Microsoft Office applications, especially in Excel, Word, and Visio
• An equivalent combination of education and experience may substitute for stated requirements