Technical Project Manager - Composable eCommerce - Remote Job Details | NTT DATA Services

NTT DATA is a technology services company seeking a senior Technical Project Manager / Delivery Lead. The role owns end-to-end delivery for global composable eCommerce and headless web initiatives, leading distributed teams, managing scope, budgets, risks, stakeholders, testing, and releases.

Responsibilities:

• Own the end-to-end delivery lifecycle for global composable eCommerce and headless web initiatives
• Establish project charters, delivery roadmaps, milestones, release plans, dependencies, and governance structures
• Lead Agile ceremonies including Sprint Planning, Daily Stand-ups, Backlog Refinement, Sprint Reviews, and Retrospectives
• Coordinate cross-functional teams consisting of developers, architects, QA engineers, UX teams, content authors, business analysts, and client stakeholders
• Identify and resolve cross-team dependencies and delivery blockers
• Establish delivery processes that promote predictable execution, quality, and continuous improvement
• Manage release planning across development, QA, UAT, staging, and production environments
• Manage project scope, schedules, budgets, resources, and delivery commitments
• Establish and enforce formal change control processes
• Track project financials, resource utilization, burn rates, forecasts, and SOW commitments
• Identify technical, operational, integration, and organizational risks and develop mitigation strategies
• Proactively manage dependencies involving APIs, content models, integrations, platform capabilities, and deployment pipelines
• Escalate critical issues appropriately and drive timely resolution
• Serve as the primary delivery contact for enterprise clients and senior stakeholders
• Conduct regular project status meetings, steering committee reviews, and executive-level reporting
• Provide clear reporting on schedule, budget, scope, risks, issues, dependencies, quality, and overall project health
• Translate complex technical concepts into clear business implications and recommendations
• Manage stakeholder expectations and facilitate decisions when priorities or requirements conflict
• Maintain strong client relationships and drive overall customer satisfaction
• Lead and govern the User Acceptance Testing (UAT) process
• Coordinate business users, QA teams, developers, and content teams throughout testing cycles
• Track defects, remediation, dependencies, and release readiness
• Monitor production readiness and coordinate deployment activities
• Ensure appropriate documentation, testing evidence, approvals, and release controls are in place
• Drive continuous improvement in delivery quality and defect prevention

Requirements:

• 10+ years of overall IT project management experience
• 8+ years managing complex eCommerce and modern web application initiatives
• 5+ years managing complex enterprise eCommerce project lifecycles, including cart and checkout, multi-currency, global taxation, payments, fulfillment, and order management
• 3+ years managing projects using CommerceLayer or comparable headless commerce platforms such as commercetools
• Experience managing integrations involving ERP, PIM, payment gateways, inventory, fulfillment, and third-party services
• Strong understanding of transactional data flows, APIs, webhooks, inventory synchronization, and integration dependencies
• Experience identifying and mitigating delivery risks associated with distributed commerce architectures
• 4+ years managing delivery of projects using Contentful CMS in a headless or Jamstack architecture
• 3+ years coordinating content modeling, schema design, content migration, and business/marketing onboarding
• Experience managing Contentful development, QA, sandbox, and production environments
• Experience with localized content, content workflows, publishing processes, and automated content migrations
• Ability to coordinate dependencies between content teams, developers, QA, and business stakeholders
• 3+ years managing Agile engineering teams delivering applications using React.js and Next.js
• 2+ years of experience managing projects hosted and deployed through Vercel
• Working knowledge of modern web application deployment, monitoring, release management, and CI/CD practices
• Understanding of frontend performance, caching, CDN strategies, SSR/ISR, and dynamic rendering concepts
• Ability to identify delivery risks associated with frontend architecture and performance requirements
• 8+ years serving as a senior client-facing project or delivery leader
• Experience managing enterprise stakeholders, executive sponsors, steering committees, and business leaders
• Proven ability to manage expectations, scope changes, priorities, escalations, and competing stakeholder requirements
• 5+ years managing third-party vendors, specialized consulting teams, security partners, and technology platform providers
• Experience working with distributed and geographically diverse teams
• 10+ years of overall IT project/program management experience
• 8+ years managing complex digital, eCommerce, web application, or composable architecture projects
• Demonstrated experience delivering Headless/Composable eCommerce solutions
• Hands-on project delivery experience with CommerceLayer, Contentful, Next.js, and Vercel, or closely comparable technologies
• Strong understanding of eCommerce architecture, APIs, integrations, CMS platforms, and modern web development
• Strong experience with Agile/Scrum methodologies
• Advanced experience with Jira and Confluence
• Experience with project planning and visualization tools such as MS Project, Smartsheet, Miro, or equivalent platforms
• Excellent communication, presentation, negotiation, and stakeholder-management skills
• Demonstrated ability to lead high-performing, distributed teams in a fast-paced enterprise environment
• Strong problem-solving skills and the ability to manage complex delivery issues and escalations
• PMP, CSM, or PSM certification is required
• Bachelor's or Master's degree in Computer Science, Information Technology, Business Administration, Project Management, or a related discipline, or equivalent professional experience
• experience with Kanban, SAFe, or hybrid delivery models is an asset
• Additional certifications or training in Contentful, CommerceLayer, cloud technologies, Agile delivery, or digital commerce are considered an asset
• Experience with Contentful Certified Professional credentials or equivalent Contentful expertise
• CommerceLayer training, certification, or developer fundamentals exposure
• Experience with commercetools or other headless commerce platforms
• Experience with cloud-based architectures and modern CI/CD practices
• Experience managing ERP, PIM, payment, inventory, fulfillment, and third-party integrations
• Experience with enterprise security, accessibility, performance, and compliance initiatives
• Experience working with external platform partners such as Vercel, Contentful, CommerceLayer, and technology consulting firms