Senior ServiceNow Architect ITSM/ITOM & AI

Hello,

Hiring! C2C/W2/Full-Time ||

JD:-

Job Title: Senior ServiceNow Architect ITSM/ITOM & AI

Location: Grand Rapids, MI 100% Onsite

Level: Senior / Lead / SME

What This Role Needs:

A senior ServiceNow architect who can own enterprise-wide platform architecture, modernize ITSM/ITOM, govern CMDB, handle complex integrations and custom development, and bring hands-on ServiceNow AI/automation expertise.

Must-Have Skills:

• Enterprise-wide ServiceNow / Now Platform architecture
• Strong ITSM + ITOM: Discovery, Service Mapping, Event Management
• ServiceNow AI: Now Assist, GenAI, Predictive Intelligence, NLU Virtual Agent, Agent Assist, AIOps
• CMDB, Service Catalog, Integration Hub, Flow Designer, Service Portal
• JavaScript + ServiceNow scripting: GlideRecord, Script Includes, Business Rules, Client Scripts, UI Policies/Actions
• Integrations + security: REST/SOAP, Mid Server, OAuth, SSO, ACLs, Domain Separation
• Scalable platform architecture, CMDB governance, end-to-end platform deployments

Preferred:

• Performance Analytics
• Automated Test Framework (ATF)
• Agile/Scrum leadership

Ideal Candidate Profile:

• Someone who combines:
• Enterprise ServiceNow architecture
• ITSM/ITOM modernization
• Deep ServiceNow development/integration
• Hands-on ServiceNow AI/automation
• Prioritize this mix over candidates strong in only one area.

Key Responsibilities:

• Architect scalable enterprise-wide ServiceNow target-state solutions
• Lead ITSM and ITOM modernization
• Deploy ServiceNow AI solutions: Now Assist, GenAI, Predictive Intelligence, NLU Virtual Agents, Agent Assist, AIOps
• Architect across Service Catalog, Integration Hub, CMDB, Flow Designer, Service Portal
• Develop complex custom apps using JavaScript and GlideRecord
• Establish CMDB governance and scalable platform architecture
• Design integrations using Integration Hub, REST/SOAP, Mid Server
• Apply ServiceNow security: OAuth, SSO, ACLs, Domain Separation
• Orchestrate end-to-end platform deployments
• Use Performance Analytics and ATF

Provide Agile/Scrum leadership