Senior Digital Project Manager

The employer is confidential and is seeking a Senior Digital Project Manager to lead digital transformation initiatives supporting clinical trials and related business functions. The role manages project delivery, Agile product development, stakeholder communication, governance, risks, resources, and compliance within regulated life sciences environments.

Responsibilities:

• Lead end-to-end delivery of digital products and technology solutions supporting clinical trials and related business functions
• Manage project scope, timelines, budgets, resources, risks, and dependencies across multiple workstreams
• Collaborate with business stakeholders, product owners, clinical teams, vendors, and technology teams to define and execute project plans
• Drive Agile delivery practices, including sprint planning, backlog management, release planning, and stakeholder reviews
• Ensure compliance with regulatory requirements, quality standards, and industry best practices
• Facilitate cross-functional communication and provide regular project status updates to leadership and stakeholders
• Identify and mitigate project risks, issues, and roadblocks to ensure successful project outcomes
• Lead governance meetings and support strategic decision-making for digital initiatives
• Perform end-to-end management of a single project or deliverable based model; by delivering the agreed scope, within the agreed timeline and cost. Ensure the success and acceptance criteria of the project are met, enhancing customer satisfaction
• Identify key stakeholders ensuring establishment and maintaining positive business relationships among stakeholders (internal or external)
• Maintain regular communication with customer; addressing needs through empathy with their environment
• Define activities, responsibilities, critical milestones, resources, skills needs, interfaces and budget. Optimize costs and time utilisation, minimize waste and deliver projects on time, on budget as per the contract and agreed scope, with a high quality result
• Anticipate all possible risk manage them by applying the suitable risk management strategy; while developing contingency plans
• Implement the governance model defined for similar projects
• Track and reports project KPIs and analyze project health
• Effective implementation of software delivery methodologies to improve project KPIs
• Adopt and build software engineering best practices which can be leveraged by other teams
• Conduct requirements analysis, requirements elicitation, scope control and prioritization based on customer needs and scope change management
• Drive the creation of common standards such as design documents, traceability matrix, bridge documents, analysis methodologies and solution artefacts
• Partner with the customer to define their requirements; elicit requirements from solution envisioning workshop
• Conduct impact analysis of any scope changes across phases and negotiate with the customer for scope prioritization
• Consolidate estimates at a solution level, evaluate risks and validate estimates from a technical standpoint, with assumptions, scope and boundaries defined
• Review and validate estimates across service lines
• Conduct resource planning (pyramid, people development) at a project level based on project requirements
• Conduct impact analysis for changes and analyze corresponding impact to overall estimates and resource loading
• Identify the different roles and skills for each role, considering the constraints, pre-requisites and other project specific KPIs
• Plan and manage multiple small projects/ modules as defined within UST
• Identify risks and mitigation strategies and implement the same to manage simple, small projects/ modules
• Anticipate items that cause schedule delays, schedule dependencies and manage them following the proper risk management plan
• Identify options to fast track the schedule and plans to implement the same
• Estimate the work, plan and track the activities closely and report the progress on a regular basis
• Proactively identify any dependencies that might impact the project KPIs. Obtain agreement with dependency owners and closely track them on the plan
• Identify and closely track the risks in the project and follow escalation path
• Document the risks and issues in the project, communicate them to all relevant stakeholders and closely track the impact
• Identify the internal and external stakeholders on the project
• Define the RACIA chart and communicate the roles/responsibilities to the stakeholders
• Define the communication plan and implement the same
• Support system integration testing (functional / technical)
• Review/mentor team during test execution
• Support defining the test strategy and scenarios
• Understand the business impact of defects
• Prioritize the defects based on their criticality and severity
• Participate in defect triage meetings
• Identify and analyse root cause of defects
• Interpret the results
• Define/adopt the right tooling strategy for the project
• Independently guide the team to develop efficient and high-quality work products
• Meet project goals, ensure process compliance and mentor the team
• Tailor organization's quality guidelines and benchmarks to meet specific project quality requirements and processes
• Understand how the proposed solution meets client requirements
• Understand customer's technology landscape
• Map business requirements to technology requirements
• Set expectations with the customer
• Leverage that knowledge in day-to-day work or in upgrading skills of the team
• Work under the guidance of the account manager to drive the account management KPIs relevant for the project
• Collaborate with other projects and enabling functions to deliver value to UST and to the customer in terms of ideas, automation, etc
• Present the proposed solution to customer highlighting the solution benefits
• Understand the end in mind and the relevance of win themes
• Carve out simple solution / POC to build confident in the solution
• Review other project artefacts and assess the health of the same
• Actively participate in forums like PM forums and share best practices and learnings from own projects
• Adopt learnings and reusable methodologies/tools from other projects to improve productivity and quality
• Implement a framework to assess the skill level of the team and work with the team to define a skill enhancement plan
• Nurture the innovation potential within the team
• Provide feedback and eEnable the team to perform independently and grow
• Identify project risks and define action plans to manage
• Define a project plan by breaking it down into individual project tasks
• Communicate project progress to all relevant parties reporting on topics such as, schedule achievements, quality control, risk avoidance and changes to project specifications
• Delegate tasks and manage team member contributions appropriately
• Assess the project heath using quantitative measures and change the course of action as needed

Requirements:

• 10+ years of project/program management experience with at least 5 years in digital product or technology delivery
• Strong domain experience in Clinical Trials, Life Sciences, Healthcare, or other regulated industries
• Proven experience delivering Digital Products and Solutions using Agile methodologies
• Excellent communication, stakeholder management, and leadership skills
• Experience working with cross-functional global teams and third-party vendors
• Strong understanding of project governance, risk management, and change management processes
• Experience with Clinical Trial platforms and digital health solutions
• PMP, PMI-ACP, Scrum Master, or Agile Certifications
• Familiarity with GxP, FDA, ICH-GCP, and other regulatory frameworks
• Experience with Jira, Azure DevOps, Smartsheet, or similar project management tools