Director of Product Management, Infrastructure and Operations

Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. The Director of Product Management, Infrastructure and Operations will lead product strategy and execution across infrastructure and operations, develop product management practices, and manage a high-performing product team. The role partners with engineering, development, cross-functional, and executive leaders to align priorities, roadmaps, and outcomes.

Responsibilities:

• Lead strategy and execution across a portfolio of products, aligning with customer needs and business goals
• Connect initiatives across teams into a cohesive strategy with clear priorities and roadmaps
• Partner with cross-functional and executive leaders to shape product direction and deliver outcomes at scale
• Establish and evolve product management best practices across teams
• Manage, coach, and support product managers to drive strong, shared outcomes
• Leverage customer insights and performance data to inform prioritization and continuous improvement
• Bring domain expertise in infrastructure and operations to guide product decisions
• Collaborate closely with developers and engineers, bridging business, platform, and technical needs
• Build strong relationships and influence across teams to drive alignment and execution in a fast-paced environment

Requirements:

• You have a high school diploma (required), plus a Bachelor's degree in a related field
• 12–15 years of cumulative, relevant experience in product management, infrastructure, and/or engineering environments
• Deep expertise in AWS and strong knowledge of the engineering and infrastructure landscape
• Experienced in building structure and processes in evolving environments
• Skilled at creating and refining user stories, with a clear understanding of what drives organizational value
• Proven people leader with experience directly managing a team
• Straightforward and transparent communicator who provides clear, direct feedback
• Self-aware—confident in areas of expertise and comfortable asking questions when needed
• Detail-oriented with a strong focus on quality and execution
• Data-driven decision maker who uses insights to guide priorities and outcomes
• Some minimal annual travel required (for people manager roles only)
• Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company