Customer Service Rep - Customer Service - Junior

The client is a leading global off-price apparel and home fashions retailer. The Junior Customer Service Representative will support the Waste & Recycling Department by assisting store locations, coordinating vendor services, monitoring work orders, resolving service issues, and managing hazardous waste and special project activities.

Responsibilities:

• Respond accurately, promptly, and effectively to all forms of communication, including phone calls, e-mails, & Service Channel portal
• Ensure all service issues and repairs are completed in a timely manner and escalating difficult calls to next Authority level when issues/repairs are not being addressed within certain timelines
• Monitor Service Channel platform to ensure Vendors are dispatching and completing Store work order requests in accordance with Contractual obligations
• Communicates with Vendors, Store Managers and Home Office personnel to resolve problems and answer questions
• Works to ensure waste/recycling services are in accordance with the TJX corporate Sustainability goals to reduce TJX's carbon footprint
• Oversees the pick-up schedules for the hazardous waste program
• Consults with Store Operations & Safety team regarding hazardous waste violations
• Execute daily operation of Special Project initiatives from Store Operations partners
• Ability to multi-task in a fast-paced environment and capable of moderating a high volume of inbound content

Requirements:

• 2 or more years of customer service experience
• Basic knowledge of Microsoft Office (Word, Excel, and PowerPoint)
• Outstanding communication skills and phone call etiquette
• Ability to Multitask and work in a fast-paced environment
• Ability to confidentially interact with all levels of Management
• Ability to embrace change/changes in priorities
• Display a high degree of personal initiative, accountability, with an emphasis on teamwork and customer focus
• Strong ability to work as part of a team and be receptive to other points of view
• High attention to detail
• Flexible and willingness to work overtime as requested
• Service Channel experience preferred
• Retail Operations and/or Waste experience preferred