Senior Product Manager

Sony Interactive Entertainment, the company behind the PlayStation brand, is seeking a Senior Product Manager for its Digital Commerce Experience Product team. The role leads the end-to-end customer experience for PlayStation Storefronts, drives global expansion across devices and channels, and partners with cross-functional teams to deliver scalable digital commerce experiences.

Responsibilities:

• Lead end to end customer experience across devices: translating our commerce product strategy into a compelling roadmap for PlayStation Storefront experiences across all platforms
• Shape the Future: Drive the global expansion roadmap for PlayStation’s Storefronts, ensuring consistency and excellence across geographies and digital channels
• Champion the Player: Leverage data, insights, and experimentation to optimize the customer journey—from discovery to purchase and beyond
• Collaborate and Align: Partner with Store Commercial, Marketing, and Program Management teams to deliver cohesive, high-impact initiatives and ensure smooth execution
• Innovate with Impact: Work hand-in-hand with Engineering, UX, and Research to design intuitive, high-performing, and scalable solutions
• Ensure Global Readiness: Collaborate with Legal and Compliance to design experiences that are locally optimized and globally compliant
• Measure What Matters: Define success metrics and continuously monitor, analyze, and improve product performance to drive measurable results

Requirements:

• 8+ years of product management experience, 3+ years with large-scale D2C eCommerce products or platforms
• Usage of qualitative and quantitative data to identify user problems, brainstorm feature solutions, and create a holistic product strategy to optimize the user experience and address business needs
• Proven track record of leading and delivering complex programs in global, matrixed organizations
• Strong cross-functional partnership skills with business, engineering, design, and stakeholder teams
• A resilient, resourceful leader who thrives in ambiguity and drives clarity through action
• Background in enterprise-level integrations and delivering end-to-end digital commerce experiences
• Exceptional storytelling and presentation skills, capable of influencing at all levels
• Results-oriented and skilled at managing multiple priorities in a fast-paced environment
• Hands-on experience with agile development practices
• Web, Mobile App, and/or TV app experience highly preferred
• Experience building global eCommerce or D2C experiences for major digital or retail brands
• Familiarity with UX design principles, personalization systems, and experimentation platforms