Senior Relationship Manager Mid Market

Empower is a financial services company helping customers achieve financial freedom through retirement solutions. The Senior Relationship Manager Mid Market manages strategic relationships with plan sponsors, advisors, and third-party administrators, delivering solutions that support retention, growth, and retirement readiness. The role oversees complex retirement plan portfolios, leads client planning and presentations, resolves escalated issues, and manages renewals, pricing, and profitability.

Responsibilities:

• Manage a portfolio of mid-size complex retirement plans, typically 20 to 30 plans, ensuring long-term retention and profitability. The number of plans may be higher for roles designated as a Virtual Mid-Market Relationship Manager, depending on the structure of the client book of business
• Cultivate and deepen relationships with plan sponsors, advisors, and internal stakeholders to drive business growth
• Act as a trusted advisor by delivering strategic insights on plan design, investments, retirement readiness, and industry trends
• Lead periodic plan reviews, including participant education planning and regulatory updates
• Represent the participant communications strategy, integrating it into annual client plans
• Partner with sales teams to expand advisor relationships, develop new business, and grow existing accounts
• Work with client service teams to design and implement business planning deliverables
• Participate in new business finals presentations and site visits, building rapport and managing client expectations
• Identify and implement solutions that enhance overall satisfaction while maintaining the financial viability of client relationships
• Serve as the primary escalation point for complex client issues, ensuring swift and effective resolution
• Collaborate across internal teams to provide tailored, high-value solutions for clients
• Navigate organizational governance structures to advocate for client needs and business objectives
• Stay informed on market trends, competitive landscape, and regulatory changes
• Deliver client presentations on industry insights, plan performance, and legislative updates
• Manage client P&L, balancing revenue growth and operational efficiency
• Lead contract renewals, negotiations, and pricing strategies
• Identify opportunities to optimize plan efficiency and maximize revenue potential

Requirements:

• Bachelor's degree in business or related discipline or equivalent experience
• 5+ years financial services including building strategic relationships
• FINRA 6 and 63 registration required within corporate-established timelines
• FINRA fingerprinting required
• Life Insurance License required
• Proven experience managing client relationships in financial services, retirement plans, or a related industry
• Strong understanding of plan design, investment management, and fiduciary governance
• Excellent negotiation, presentation, and communication skills
• Ability to navigate organizational structures and influence decision-making
• Strong business acumen, including financial and risk management expertise
• Ability to travel 5-20% as needed based on territory and client book of business being proactive/in person vs reactive/virtual which requires minimal travel
• Frequent use of standard office equipment (PC, phone, copier)
• Ability to travel by air and ground, carry business materials, and conduct extended client meetings
• Ability to sit, stand, and move for extended periods
• For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption
• You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet