Senior Product Manager, HELOC Decisioning

Upstart is an AI lending marketplace that partners with banks and credit unions to expand access to affordable credit. The Senior Product Manager, HELOC Decisioning will own the strategy and execution of underwriting and verification experiences, partnering with engineering, risk, machine learning, capital, and compliance teams to improve borrower eligibility, automation, approvals, conversion, operational efficiency, and portfolio quality.

Responsibilities:

• Own the strategy and roadmap for streamlining the our decisioning & verification experience, translating risk, capital, compliance, and borrower-experience needs into clear priorities, requirements, and launch plans
• Collaborate cross-functionally with Capital, Compliance, Risk, and ML on expanding underwriting guidelines to reach new borrowers; lead delivery of expanded borrower segments
• Define and evolve the backend logic for underwriting and decisioning, ensuring complex engineering systems capture all aspects of borrower risk; balance accuracy with friction, choosing the appropriate amount of data vs. uncertainty in risk tradeoffs
• Increase automation and instant approvals in the HELOC underwriting process by leveraging new data sources and/or ML (including LLMs) to reduce manual human work while increasing speed and quality

Requirements:

• 5+ years of product management experience on fast-moving, customer-obsessed teams
• Demonstrated ability to drive business outcomes through a strong balance of quantitative metrics and qualitative insight. You are pragmatic about data, comfortable making decisions with imperfect information, and have well-calibrated risk judgment
• Strong product sense with experience authoring and executing multi-quarter roadmaps, and living with the downstream consequences of those decisions
• Rigorous, analytical problem solver with clear, concise, and persuasive communication skills
• Ownership and growth mindset. You act like an owner, are confident yet humble, open to being wrong, and constantly seeking to improve both yourself and your team
• Stellar communication & collaboration skills to partner closely with xfn partners &  surface relevant trade-offs clearly
• The team operates on the East/West coast time zones
• Experience designing complex backend systems that drive direct business results
• Experience partnering closely with Machine Learning teams