Technical Project Manager (Part Time)

Orb Group is an independent global specialist in production and content marketing powered by technology and fueled by creativity. The Technical Project Manager will coordinate a complex client technology engagement across commercial, technical, delivery, implementation, and operational workstreams, then transition into ongoing account management and client success.

Responsibilities:

• Partner with Orb leadership, Sales and Client Solutions to help move the opportunity toward a signed engagement
• Build and maintain the overall project plan across commercial, technical and delivery workstreams
• Coordinate client and internal meetings and ensure discussions result in clear decisions and action items
• Track open questions, requirements, dependencies and commitments
• Help keep the evolving solution, commercial structure and delivery approach aligned
• Work across legal, commercial, technical and delivery teams to ensure nothing falls through the cracks
• Identify risks and gaps early and drive them toward resolution
• Help create the structure needed to move efficiently from opportunity into project kickoff
• Continue ownership of the overall project plan, timeline, milestones and dependencies
• Coordinate the various workstreams through solution design, development, testing, implementation, training and launch
• Partner closely with the internal implementation lead, who will own the detailed implementation work
• Maintain visibility across technical investigation and solution development without needing to be the technical owner
• Support implementation teams in ensuring translation of customer needs and asks is properly vetted and successfully completed between sales, implementation, and engineering team members
• Keep Orb and client stakeholders aligned on progress, risks, decisions and next steps
• Drive accountability for action items and commitments
• Build and maintain clear documentation throughout the engagement, including project plans, procedures, workflows, templates, standards, technical/solution documentation, proposals, decisions and other reusable materials that help formalize what we build and make future implementations easier to execute and scale
• Ensure the client is prepared for onboarding, training, launch and transition into ongoing operations
• Lead the overall transition from project mode into a sustainable operating relationship
• Become a primary day-to-day point of contact for the client
• Coordinate internal teams around ongoing client needs and priorities
• Maintain regular client communication and business reviews
• Develop a strong understanding of the client's workflows, challenges and future needs
• Help drive continuous improvement and successful adoption of the solution
• Identify opportunities for additional services, new workflows and future expansion
• Continue to serve as the connective tissue between the client, Orb's technical teams and operations

Requirements:

• To be considered, candidates must be located in one of the following states: CA, CO, CT, IL, MI, TN, VA, SC. Candidates located outside of these states will not be considered
• • We are particularly interested in someone who has done this before: helped take a complex, evolving client opportunity from pre-sale or solution development through contract, delivery and ultimately an ongoing client relationship
• • 5+ years of experience in complex project management, client solutions, professional services, implementation, account management or a similar role
• • Experience working on complex technology or service engagements where the solution was developed in partnership with the client
• • Strong project management skills and exceptional follow-through
• • Exceptional documentation and standardization skills
• • A high degree of personal ownership and accountability
• • Comfortable coordinating multiple teams without direct authority over them
• • Comfortable operating in ambiguity when requirements, scope and solutions are still evolving
• • Strong commercial awareness and an understanding of how contracts, SOWs, scope and delivery connect
• • Technically curious and comfortable working with technical architects, developers and implementation teams
• • Strong client-facing communication skills and executive presence, with proven experience in navigating client relationships
• • Able to identify problems early, push for decisions and keep momentum when things get complicated
• • Experience in media, broadcast, streaming, content workflows, cloud technology or other complex technology environments is a plus