Senior Analyst, Project Management

CVS Health is a healthcare company focused on creating a more connected, convenient, and compassionate health experience. The Senior Analyst, Project Management directs customer benefit plan implementation for self-funded new business clients, serves as the primary contact, coordinates deliverables, resolves implementation issues, and ensures customer expectations are met.

Responsibilities:

• Partner with all key internal and external stakeholders to proactively identify and address critical implementation issues ensuring customer expectations are consistently satisfied or exceeded
• Acts as a single point of contact for benefit plan implementation
• Mediates and coordinates resolution of all project deliverables and implementation related tasks
• Develops and executes implementation strategy consistent with customer expectations
• Ensures strategy is administered in accordance with all performance guarantee arrangements
• Engages team members to follow through on their responsibilities
• Evaluates impact of customer requested exceptions and develops reasonable alternatives to satisfy Client needs while minimizing impact on systems and operations
• Solicits and assesses internal and external customer feedback to enhance continuous quality improvement to self and overall implementation process

Requirements:

• 2+ years Project management and Client facing experience
• Negotiation and conflict resolution skills across various levels of the organization
• Ability to remain flexible yet focused during stressful situations
• Attention to detail and accuracy while focusing on overall project deliverables
• Ability to express complex concepts in a clear and concise manner
• Highly organized and able to quickly prioritize multiple assignments with high quality results
• High School diploma/GED and equivalent work experience
• 1+ years Health Plans and Benefits experience
• Salesforce experience
• Microsoft Teams, Excel, Outlook experience
• Comprehensive understanding and strong association with Aetna organizations representing products, services, administration, operations and systems
• Associate's degree preferred