Information Technology Project Manager

The employer is a leading first-responder cybersecurity organization specializing in ransomware post-breach remediation and cyber-attack first response. The Cybersecurity Incident & Engagement Manager will coordinate cyber incident response, manage client engagements, communicate with stakeholders, oversee project budgets and deliverables, and lead continuous improvement across incident response processes.

Responsibilities:

• Manage and coordinate engagement to address response to cybersecurity incidents, including data breaches, malware infections, system compromises, and other cyber threats
• Act as the main point of contact during active incidents, ensuring clear and timely communication with internal stakeholders, management, and external parties (e.g., vendors, legal, regulators)
• Collaborate with technical teams to investigate, contain, and mitigate incidents
• Maintain accurate and up to date records of incidents, including the timeline of events, response actions taken, deliverables, deadlines, and lessons learned
• Create incident status reports and contribute to post-incident analysis
• Assist in developing, testing, and refining incident response plans and procedures to ensure they are up-to-date and effective
• Ensure regulatory and compliance requirements are met throughout the incident lifecycle
• Support efforts to identify the root cause of incidents and recommend improvements to prevent future occurrences
• Track incident response metrics, provide status updates, and report on incident trends to management
• Coordinate and ensure all facets of the incident response process are successfully executed in an organized and trackable manner
• Enforce our critical incident response SLAs across all team members
• Identify gaps, risks and opportunities during the incident, and address them to ensure the success of the incident
• Develop and deliver agile/rapid progress reports, proposals, requirements documentation and presentations to various audiences
• Create a strong partnership with the Incident Technical Leads to ensure nothing is missed and all engagements are delivered successfully
• Coordinate, run, and record an incident postmortem
• Manage a portfolio of complex initiatives that span one or multiple lines of business
• Collaborate with other teams to ensure agility and eliminate unnecessary delays
• Full engagement life cycle ownership: successful engagement delivery will include full implementation from initiation to deployment for several major or minor initiatives simultaneously
• Manage all aspects of multiple related engagements to ensure the overall program is aligned to and directly supports the achievement of strategic objectives
• Report on success criteria results, metrics, test and deployment management activities
• Prepare budget estimates, projections and detailed engagement plans for all phases and types of engagements
• Effectively and organized management of resources used/needed and deliverables for each stream of the project
• Control of project budgets, proactive tracking of change management and budget adjustments
• Provide status reporting regarding milestones, deliverables, dependencies, risks and issues, progress, communicating across leadership and project stakeholders, often daily
• Understand interdependencies between technology, operations and business needs
• Manage scope approved and change management process for additional streams
• Support the Statement of Work process
• This role will own accountability for the specific engagements assigned
• Support building a strong team
• Ability to lead engagements by managing team members from various technical teams
• Support new services and offerings to the marketplace
• Act as a leader and mentor to junior team members
• Provide on-site leadership for the engagement team by building and motivating team members to meet engagement goals, adhering to their responsibilities and milestones
• Participate in establishing practices, templates, policies, tools and partnerships to expand and mature these capabilities for the organization
• Resolve problems and understand escalation procedures; coordinate escalations and collaborate with client technology teams to ensure timely resolution of issues

Requirements:

• This position is open to anyone living in PST or MST time zones
• the role is fully remote but will require occasional travel, on average about once a month
• It requires a person who understands the fundamentals of IT infrastructure, proactive security measures, disaster recovery and remediation activities as they relate to information security
• Strong relationship-building ability with our partners within the insurance and legal professions is a must as well as with end-clients
• You need to possess strong experience working in the Information Technology and/or Security fields and a keen interest in learning about incident response methodologies and underlying forensic and breach response principles
• you are required to possess leadership skills as well as, exceptional time management skills, excellent attention to detail and uncompromising pursuit of quality
• Work Independently, remotely and with minimal supervision while delivering high-quality output
• Effective delivery of results in a fast-paced engagement environment
• Display an aptitude and desire for continuous learning at the leading edge of security
• Learn, understand and lead the deliverable of all the services
• Remain current on information security, emerging threat trends, and tools including methodologies to combat the same
• A high degree of comfort in customer-facing/consulting situations
• Travel as needed to customer locations for engagements requiring onsite presence including frequent travel with little notice. The ability to travel internationally may be required
• Flexibility to work with multiple time zones (clients and/or team members)
• Excellent written and verbal communication skills, with the ability to convey technical issues to non-technical stakeholders
• Take meticulous notes and demonstrate strong reporting capabilities with an emphasis on detail
• Ability to manage multiple tasks simultaneously and prioritize effectively under pressure
• This role will own accountability for the specific engagements assigned
• Ability to lead engagements by managing team members from various technical teams
• Act as a leader and mentor to junior team members
• Relevant educational background, preferably in a technical field such as Cybersecurity, IT, etc
• Experience managing high-performance teams and/or technical implementations
• Work collaboratively with customers and self-manage through difficult situations with a focus on client satisfaction
• Strong problem-solving skills and attention to detail
• Ability to respond onsite in a 24/7/365 environment; must be willing to work evenings, overnight, weekends, and holiday hours as in some cases it is required
• Excellent knowledge of MS Tools: Word, Excel, Visio, Powerpoint, Sharepoint
• Monday to Friday
• Evening shifts
• On-call – must do one weekend a month
• 5+ Years of experience in incident or project management in a consulting role is preferred
• Willingness to travel: 15-20% (Preferred)