Project Manager (Bilingual – English & Russian/Ukrainian) (Job ID: PHIMIC3)

InsideOut is hiring a bilingual Project Manager to support a premier residential and commercial fencing provider. The role serves as the communication bridge between Russian/Ukrainian-speaking field crews and English-speaking customers, coordinating project details, resolving issues, managing schedules, and aligning multiple departments.

Responsibilities:

• Serve as the central hub of communication between customers and field crews
• Confirm all project details with both sides prior to execution to prevent miscommunication and avoid unnecessary headaches
• Ensure the Project Foreman fully understands all project details well ahead of the installation date
• Acknowledge customer requests or concerns immediately and relentlessly drive them to a resolution
• Maintain a professional, courteous, and confidence-building demeanor with customers at all times
• Calmly de-escalate tense situations, take customer complaints in stride, and actively work every problem until a solution is reached
• Act as a strong, proactive problem solver—take initiative rather than waiting for direction
• Own the resolution of any project issue by identifying the fix and ensuring it actually happens
• Remain highly available and responsive to customers during business hours, and reachable for urgent project issues
• Manage all project rescheduling proactively: contact the customer, coordinate the new date, and confirm it with the crew
• Coordinate 811 utility locates ahead of every single installation
• Partner with the On-Site Project Manager (Paul) on field execution and delivery
• Coordinate with the Procurement Director regarding material needs
• Collaborate with the Accountant on customer billing and payment matters
• Work directly across departments to resolve issues locally; success in this role means problems are resolved before they reach ownership

Requirements:

• C1 ENGLISH LEVEL IS REQUIRED
• The selected candidate will be speaking strictly in English during their whole shift
• Full professional fluency
• You must be able to communicate clearly, warmly, and persuasively with customers both in writing and over the phone
• High fluency sufficient to interpret complex, technical field conversations accurately and in real-time
• Ability to translate between customers and crews on live calls and on-site, conveying exact meaning and intent so there is zero misunderstanding
• Truly fluent and comfortable interpreting live under pressure without softening or dropping crucial details
• Possesses the emotional intelligence to de-escalate upset customers and keep field crews steady
• Highly organized; nothing slips through the cracks, and every open item is aggressively driven to closure
• Capable of pushing other departments to act quickly and efficiently without having direct hierarchical authority over them
• Catches small miscommunications before they turn into expensive field errors
• Prior experience in project coordination, construction, or field services is strongly preferred