Licensed P&C Customer Service Representative

Allstate is an insurance company focused on protecting customers, their families, and their belongings. The Licensed P&C Customer Service Representative will assist customers with policy servicing, billing inquiries, coverage questions, and policy changes while providing exceptional service. The role also involves resolving complex concerns, documenting interactions, collaborating on process improvements, and mentoring colleagues.

Responsibilities:

• Provides support for customers by handling inquiries via calls/emails/chats, and demonstrates knowledge, understanding and experience to handle volume of internal and or external customer inquiries may include escalations
• Inputs and tracks into the appropriate databases
• Collaborates with other areas to identify, analyze, and improve processes
• Engages, inspires, educates and mentors, new hires and incumbents
• Assists in identifying process improvement opportunities
• May act as a liaison to other departments where follow-up will be required to meet customers needs
• Initiates, executes, communicates and documents projects as needed
• Resolves complex questions/concerns and refer other inquiries to appropriate areas as needed

Requirements:

• An active Property & Casualty (P&C) or Personal Lines insurance license required
• A passion for helping customers and delivering exceptional service
• Strong verbal and written communication skills
• The ability to navigate complex customer questions and identify solutions
• Attention to detail and accuracy when documenting customer interactions
• The ability to manage multiple priorities in a fast-paced environment
• A collaborative mindset and commitment to continuous learning