Staff Product Manager, Marketing Platform

ServiceTitan provides a platform that helps trades businesses use operational data to manage and grow their businesses. The Staff Product Manager will own outcomes across multiple Marketing Pro domains, including campaign automation, attribution, reporting, onboarding, and activation, while leading strategy, roadmap prioritization, experimentation, and cross-functional product delivery.

Responsibilities:

• Own product outcomes across multiple Marketing Pro domains (e.g., email, SMS, automated campaigns, attribution and reporting, onboarding and activation, etc.), reprioritizing your focus as the business needs shift
• Develop a strong, strategic point of view on the future of marketing technology, the competitive landscape, and how ServiceTitan can unlock its platform and data advantages to deliver outsized ROI to our customers
• Translate business objectives and customer and market signals into a tightly prioritized roadmap, and define the metrics, such as adoption, activation speed, and attributed revenue, that prove it's working
• Run betas and phased rollouts, and let the results, not opinion, decide what scales and what gets cut
• Engage users to identify opportunities, validate concepts, and represent Marketing Pro directly in customer conversations
• Partner with engineering and design to turn strategy into shipped product
• Align sales, customer success, support, and marketing on positioning and rollout for what you build

Requirements:

• 6+ years of product management experience, with hands-on martech experience across multiple domains that overlap with Marketing Pro's capabilities (email, SMS, automated campaigns, attribution and reporting, onboarding and activation, etc.)
• A proven record of building and shipping products in a fast-paced environment where priorities and requirements change frequently, partnering closely with engineering and design
• A strong, demonstrated sense of ownership. You take problems end to end, from strategy through to the metrics that prove it worked, and you have specific examples to back that up
• A track record of innovation and measurable impact, not just execution. We're looking for someone who can point to specific things they built or changed that moved the business
• Strong quantitative instincts. You're comfortable defining metrics, reading data yourself, and making the call when evidence is incomplete
• Fluency using AI in your own workflow (research, analysis, writing, prototyping), plus a sharp instinct for where AI can change the product itself
• Excellent written and verbal communication, including the ability to present confidently to customers, leadership, and in webinars or other public settings
• Experience in home services, field services, or SMB SaaS is a plus but not required