Salesforce Business Analyst (contract)

Hilton is a hospitality company seeking a Salesforce Business Analyst to support its Development Analytics Technology team. The role serves as a liaison between business stakeholders and technical teams, supporting Salesforce operations, requirements gathering, project delivery, data integrity, troubleshooting, and process improvements.

Responsibilities:

• Collaborate with business stakeholders and technical teams to gather requirements, document business processes, support project delivery, and test new system functionality and enhancements
• Support Salesforce and Developmental Operational processes by troubleshooting customer support issues, managing user requests, processing specialty development deals, maintaining data quality, and implementing process improvements
• Monitor and audit system data, investigate recurring issues, connect teams to coordinate resolutions, and identify efficiency opportunities and overall user experience improvements
• Build strong partnerships across business, technology, and operations teams to facilitate project delivery, enhance system functionality, support users, and ensure accurate and reliable business data
• Effectively balance multiple projects and priorities, proactively identify opportunities to support development goals, and serve as a trusted and communicative partner to both business and technical stakeholders
• Prepare and act as point of contact on small to medium level enhancement request projects and assist with larger projects
• Conduct routine database audits and quality reviews to identify discrepancies, duplicate data, missing information, and process gaps
• Coordinate and process specialty development deal records to appropriate stakeholders

Requirements:

• • US based remote role
• • US based remote role with a preference for a candidate in EST or CST\•\•\•
• • 2+ years of work experience in analytics, consulting, hospitality, real estate development, or related fields is preferred
• • Salesforce Certified Platform Foundations or Salesforce Business Analyst Certification is preferred