Job Summary
The Business Analyst Data Analytics professional will partner with USAA s Member Value organization to translate business needs into data-driven insights that improve member experiences and operational outcomes. The role will analyze member journeys, identify friction and retention opportunities, define business requirements, and develop dashboards and executive-ready recommendations. The ideal candidate combines strong stakeholder management, SQL and visualization skills, and the ability to turn complex data into clear, actionable business decisions.
Key Responsibilities
Business Analysis & Stakeholder Management
Partner with business stakeholders to understand strategic objectives, operational challenges, and member experience opportunities.
Elicit, analyze, and document business requirements, user stories, process flows, and functional specifications.
Facilitate workshops and discovery sessions with business, operations, digital, marketing, and analytics teams.
Translate business problems into measurable analytical questions and actionable recommendations.
Drive alignment between business stakeholders, product owners, and technical teams.
Data Analytics & Insights
Analyze member behavior, customer journeys, onboarding experiences, retention drivers, and operational performance.
Develop analytical frameworks to identify member friction points and opportunities for service improvement.
Conduct descriptive, diagnostic, and exploratory analysis using structured and unstructured data.
Generate actionable insights and executive-ready presentations to support strategic decision-making.
Support Next Best Experience, Member Deepening, Retention, and Contact Center optimization initiatives.
Reporting & Visualization
Develop and maintain dashboards, scorecards, and KPIs using Tableau, Power BI, or similar visualization tools.
Monitor business performance metrics and proactively identify trends, risks, and opportunities.
Create executive reporting and business review materials.
Improve reporting efficiency by identifying automation opportunities and reducing manual effort.
Skill Requirements
Bachelors degree in Business, Analytics, Statistics, Economics, Computer Science, Engineering, or related field.
6+ years of experience in Business Analysis, Data Analytics, Business Intelligence, or related roles.
Strong experience gathering and documenting business requirements.
Proficiency in SQL for data analysis and data validation.
Experience with Tableau, Power BI, or similar BIreporting platforms.
Strong analytical and problem-solving skills.
Experience creating executive presentations and communicating insights to senior leadership.
Understanding of Agile methodologies and product delivery frameworks.
Excellent stakeholder management and communication skills.
Other Requirements
