Product Manager, Community Maps and NG9-1-1

Esri Canada provides geographic information system (GIS) solutions that empower people in business, government, and education to make informed decisions through mapping and spatial analytics. The Product Manager will define and execute the strategy, roadmap, and lifecycle management for Community Maps, NG9-1-1 geospatial infrastructure, and related national geospatial products. The role will coordinate cross-functional stakeholders, improve data quality and governance, and support product adoption and delivery.

Responsibilities:

• Define and maintain the product vision and roadmap for Community Maps and NG9-1-1 geospatial infrastructure, ensuring alignment with national geospatial, public safety, and emergency response priorities
• Plan and lead execution of multiple product initiatives, coordinating cross-functional teams to deliver aligned outcomes
• Drive improvements in data quality, standards, governance, and readiness across Community Maps, NG9-1-1, and related national geospatial products
• Develop and implement strategies to strengthen municipal, provincial, territorial, and public safety contributor ecosystems, and expand product value for Community Maps and NG9-1-1 use cases
• Collaborate with technical, sales, and program teams to advance product goals and ensure coordinated delivery
• Gather and analyze customer feedback, usage data, partner requirements, and industry trends to inform product enhancements, NG9-1-1 readiness, and long-term product direction
• Support product messaging, demonstrations, documentation, and enablement activities to drive awareness, adoption, and effective use of Community Maps and NG9-1-1 geospatial infrastructure
• Identify risks, dependencies, and opportunities for improvement, and implement actions to support successful delivery

Requirements:

• Post-secondary degree or diploma in Geography, GIS, Engineering, Computer Science, or related field
• An equivalent combination of education and relevant experience may be considered
• Minimum 7 years of relevant experience in GIS, geospatial data management, public safety geospatial workflows, or product management
• Experience working with the ArcGIS platform (such as ArcGIS Pro, ArcGIS Online, or ArcGIS Enterprise)
• Experience leading cross-functional or multi-stakeholder initiatives involving municipal, public safety, or national geospatial data contributors
• Demonstrated ability to define and execute product strategies and roadmaps aligned to business objectives
• Proven ability to coordinate and align multiple stakeholders, balancing competing priorities to support successful product delivery
• Strong stakeholder engagement skills, including the ability to influence and build relationships with partners and customers
• Demonstrated understanding of geospatial data standards, governance, addressing, road network data, and public safety or NG9-1-1 operating environments
• Strong analytical and problem-solving skills, with the ability to translate insights into actionable plans
• Effective communication skills, including the ability to convey technical and business concepts to diverse audiences
• Proven ability to prioritize work, manage ambiguity, and adapt to evolving product and business needs
• Knowledge of NG9-1-1 data requirements, civic addressing practices, road centreline datasets, or emergency response geospatial workflows is considered an asset
• Bilingual proficiency (English / French) is considered an asset