Business Process Analyst Senior

General Dynamics Information Technology is a global technology and professional services company delivering technology solutions and mission services to government, defense, and intelligence organizations. The Senior Business Process Analyst supports the management and execution of a specialized equipment program by coordinating logistics, stakeholders, user accounts, leadership operations, compliance, and continuous process improvements. The role also analyzes program data, manages documentation and procedures, and supports NATO-related equipment and operational requirements.

Responsibilities:

• Develop and maintain a strong understanding of the program’s goals, processes, and operational requirements
• Manage user account documentation and maintain accurate records related to equipment issuance and returns
• Act as a liaison between the program and external partners, ensuring clear communication, training, and timely resolution of operational issues
• Support leadership by coordinating meetings, preparing reports, and monitoring program progress against milestones
• Create, update, and enforce program policies, procedures, and documentation to ensure compliance and consistency
• Collect, analyze, and report on program data to identify trends, measure performance, and highlight areas for improvement
• Assist in identifying risks and propose mitigation strategies to support program success
• Conduct operational research and analyze data to support inventory planning, scheduling, and decision-making
• Support the Officer in Charge (OIC) and Non-Commissioned Officer in Charge (NCOIC) with daily operations, meetings, briefs, and milestone tracking
• Serve as the primary liaison to NATO nations, coordinating equipment needs and resolving logistical or policy issues
• Develop and maintain SOPs, process flows, and training materials, ensuring compliance with US BICES and NATO standards
• Manage multiple tasks concurrently while assisting with project management activities, prioritizing effectively in a dynamic operational environment

Requirements:

• Communication, Continuous Process Improvement, Cross-Functional Teamwork, ServiceNow IT Service Management (ITSM)
• 10 + years of related experience
• US Citizenship Required: Yes
• 10+ years of systems administration experience required
• Must possess and maintain a Secret Clearance
• BA/BS degree or equivalent experience required
• Strong hands-on experience utilizing ITSM tools, specifically ServiceNow (or equivalents like Remedy, SCSM)
• ITIL V4 Foundation (or higher) or equivalent ITIL certification