Lead and manage enterprise IT infrastructure and operations.
Oversee AWS cloud services, cloud migration, and modernization projects.
Manage network, telecom, DNS, firewall, and connectivity services.
Lead IT Service Desk operations and end-user support teams.
Ensure system availability, performance, backup, and disaster recovery.
Manage IT vendors, contracts, procurement activities, and service delivery.
Support cybersecurity, HIPAA compliance, audits, and risk management.
Establish IT governance, SOPs, service management, and reporting processes.
Coordinate major incident resolution, change management, and infrastructure upgrades.
Provide executive-level leadership, team management, and communication with CIO/CTO.

Director of IT service

Key skills