Salesforce Product Management Job Profile
Job Title
Salesforce System Analyst Product Manager
Role Summary
The Salesforce System AnalystProduct manager acts as the bridge between business stakeholders and technical teams. The role is responsible for gathering requirements, analyzing business processes, designing Salesforce-based solutions, supporting system enhancements, creating reports and dashboards, and ensuring that Salesforce platforms align with business objectives.
Key Responsibilities
Business Analysis & Requirements Management
Gather and document business requirements through stakeholder workshops and interviews.
Create Business Requirement Documents (BRD), Functional Requirement Documents (FRD), Use Cases, User Stories, and Process Flows.
Perform gap analysis between current and future-state processes.
Translate business requirements into Salesforce functional specifications.
Salesforce Solution Design
Configure Salesforce objects, fields, page layouts, validation rules, workflows, flows, and reports.
Collaborate with Salesforce Administrators, Developers, and Architects on solution design.
Support Sales Cloud, Service Cloud, Experience Cloud, and custom Salesforce applications.
Recommend process improvements and platform optimizations.
Data & Reporting
Develop and maintain reports, dashboards, and KPIs.
Perform data analysis using Salesforce reports, SOQL, SQL, and integrated analytics tools.
Ensure data quality, integrity, and governance.
Support data migration, cleansing, and validation activities.
Testing & Deployment
Prepare test scenarios, test cases, and UAT plans.
Coordinate User Acceptance Testing (UAT) with business users.
Validate system changes before production deployment.
Support release management and change management activities.
Stakeholder Management
Work closely with Sales, Marketing, Operations, Customer Service, and IT teams.
Facilitate requirement workshops and JAD sessions.
Provide end-user training and documentation.
Act as a liaison between business and technical teams.
Required Skills
Salesforce Skills
Salesforce Administration
Sales Cloud
Service Cloud
Lightning Experience
Flows & Process Automation
Reporting & Dashboards
Data Loader
Salesforce Security Model
Basic SOQL knowledge
Business Analysis Skills
Requirement Gathering
Process Mapping
Gap Analysis
User Story Creation
UAT Management
AgileScrum Methodologies
Stakeholder Management
Technical Skills
SQL
API Integrations (RESTSOAP)
Data Modeling
Jira Azure DevOps
Visio Lucidchart
Excel & Power BITableau (preferred)
Preferred Certifications
Salesforce Certified Administrator
Salesforce Business Analyst Certification
Salesforce Advanced Administrator
Salesforce Sales Cloud Consultant
Salesforce Service Cloud Consultant
Role Descriptions: Product Manager
Essential Skills: Product Manager
Desirable Skills:
Keyword:
Skills: Product Management
Experience Required: 8-10
