Momento USA is a global technology consulting, talent acquisition and creative development firm that addresses clients most pressing needs and challenges.
We have an open Lead Systems Engineer – Amazon Connect opportunity with our client based in Dallas, TX and MO and NY (Hybrid) Please review the job description below and let me know if you are interested.
Lead Systems Engineer – Amazon Connect
Duration: 6-12 Months
Location: EST/CST candidates, especially local candidates around Dallas, TX and MO and NY
Healthcare Contact Center Technology
Hybrid candidates are preferred, but remote candidates can also be considered.
Amazon Connect experience is required
Role Summary:
The Lead Systems Engineer – Amazon Connect will be responsible for designing, implementing, optimizing, and supporting cloud-based contact center solutions for healthcare payer and provider environments. This role requires deep hands-on experience with Amazon Connect and related AWS services, along with the ability to translate business, operational, compliance, and patient/member experience requirements into scalable, secure, and reliable contact center solutions.
The ideal candidate will lead technical delivery across contact flows, IVR routing, conversational AI, automation, integrations, monitoring, and production support. The role will partner closely with business stakeholders, product owners, architects, developers, QA teams, operations, and compliance teams to modernize contact center capabilities while ensuring high availability, regulatory alignment, and operational excellence.
Key Responsibilities
Required Qualifications
Preferred Qualifications
Healthcare Domain Expectations
Key Competencies
HAVE A NICE DAY!
Yousuf M
Technical Recruiter.
Momento USA | Exceeding Customer Expectations…
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Email: Yousuf@Momentousa.Com LinkedIn: www.linkedin.com/in/Yusuf-MD Web: www.MomentoUSA.com
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