Project / Product Manager, Mobile Digital Services

TrustNet Technologies is seeking a Project / Product Manager to lead delivery of a cross-platform mobile app connecting job seekers, young adults, and employers with jobs, training, events, and services. The role owns planning, requirements, client coordination, launch, and post-launch performance reporting.

Responsibilities:

• Run kickoff and requirements sessions; produce the project plan and requirements summary
• Coordinate user research with the UCoordinate user research with the UX designer and keep information architecture organized around user needs, not program names
• Define scope for guided navigation, service discovery, calls to action, events, user accounts, employer functions, and content management
• Manage SMS and push notification scope, including provider selection and short-code, long-code, and per-message cost estimates
• Track integrations (website, forms and referrals, calendars, scheduling, CRM, case-management, state and national job resources) and confirm written authorization before any access to confidential data
• Oversee the test plan and resolution of critical defects; coordinate App Store and Google Play submission under agency-owned developer accounts
• Deliver staff training, admin and support documentation, and the post-launch performance report
• Manage risks, budget, schedule, and status reporting with agency stakeholders

Requirements:

• 5+ years managing software delivery, including at least two mobile or cross-platform apps launched to the App Store and Google Play
• Experience leading discovery, requirements, and user research with design teams
• Experience managing projects with third-party integrations (APIs, CRM, scheduling) and SMS or push notifications
• Working knowledge of accessibility (WCAG 2.1 AA, Section 508), privacy, and security requirements
• Agile or Scrum delivery
• strong written and spoken English
• Managing software delivery
• Launching mobile or cross-platform apps to the App Store and Google Play
• Leading discovery, requirements, and user research with design teams
• Managing projects with third-party integrations (APIs, CRM, scheduling)
• Managing SMS or push notifications
• Working with accessibility (WCAG 2.1 AA, Section 508), privacy, and security requirements
• Strong written and spoken English
• Ability to work with overlap with U.S. business hours
• Projects in workforce development, public services, education, human services, or complex service navigation
• Government or RFP-driven project experience
• PMP, CSM, PSM, or SAFe certification
• At least three client references for comparable work (mobile apps, workforce or public-service tools, or SMS-enabled services), each with project name, contact name, title, and phone number