Product Manager, AI & Operations

Fuego Leads is hiring a Product Manager, AI & Operations to drive AI transformation across departments and own product for its AI and standard technology products. The role scopes roadmap initiatives, manages production AI tools and recommendation experiences, measures business performance, coordinates workflows, and leads product rollouts.

Responsibilities:

• AI transformation across departments: identifying, prioritizing, and implementing AI use cases that change how administrative and customer-facing operations run, and partnering with each department to adopt them
• Scoping and managing key roadmap initiatives, both AI and standard technology products, with the exec team and technology, from problem definition through requirements engineering can build against
• Fuego's production AI tools, including AI voice agents, in collaboration with technology, along with LLM scripting and prompt configuration across our AI applications
• Our product recommendation engine, for both our agents and our direct-to-consumer shopping agent. You own the experience and the business rules, partnering with our Data & Analytics team on the underlying models
• Performance of AI tools against their business objectives. When a tool isn't hitting its target, you partner with the business owner to diagnose the gap and drive the fix
• Defining success metrics for each initiative and running experiments, including A/B tests on consumer-facing experiences, to prove what works
• Cross-department coordination of workflows and customer journeys, making sure each is documented and mapped, with the right reporting and management in place
• The business case and fit for new AI tools and vendors, partnering with technology and Data & Analytics on evaluation
• Lead product rollouts, partnering with business stakeholders to drive training and implementation success

Requirements:

• Hands-on experience identifying and implementing AI use cases in a business setting, including LLM applications you've helped design, deploy, or run
• Prompt configuration and LLM scripting, plus enough evaluation practice to tell when an AI tool is or isn't working
• A track record of getting departments to adopt new tools and change how they work
• Substantive use of AI tooling in your own work
• 5+ years in product management, technology consulting, or a similar role scoping and delivering technology products with engineering teams
• Strong product fundamentals: PRDs, user stories, acceptance criteria, and roadmap prioritization
• Exceptionally analytical: KPIs, experiments, and your own analysis in SQL or a BI tool
• Written communication an exec can read once and act on
• Experience with direct-to-consumer sales and marketing products
• ideal experience in health insurance, medicare or broader insurance industry
• You've worked with AI agents or other conversational AI in production