ServiceNow ITOM- Senior Business Analyst - Remote

Confidential company is seeking a Senior Business Analyst to support ServiceNow ITOM initiatives. The role will gather and document requirements, define solutions with stakeholders and technical teams, support ITOM modules, and coordinate validation, testing, UAT, and sign-off.

Responsibilities:

• Gather and document business and technical requirements for ServiceNow ITOM initiatives
• Work with stakeholders, architects, and development teams to define solutions
• Prepare process flows, user stories, functional specifications, and acceptance criteria
• Support ITOM modules such as Discovery, Service Mapping, and Event Management
• Coordinate requirements validation, testing, UAT, and stakeholder sign-off
• Strong ServiceNow ITOM knowledge and excellent communication skills required

Requirements:

• Strong ServiceNow ITOM knowledge and excellent communication skills required