Project Manager for Customer Experience Operations

Gainwell Technologies provides technology solutions that help clients improve health and human services outcomes for vulnerable communities. The Project Manager for Customer Experience Operations leads complex projects and teams, overseeing planning, schedules, budgets, deliverables, risk mitigation, client communication, and business development support.

Responsibilities:

• Lead one or more large project management teams by breaking down bigger technological programs and assisting with project staffing
• Spearhead project planning, tracking and oversight of assigned staff by providing direction and deadlines to ensure quality and timely completion of tasks
• Communicate with the client, company and project team leadership, measuring and sharing project metrics/status; recommend program changes as needed
• Create project schedules, program definitions, budgets and objectives to ensure the quality of project deliverables across all phases
• Actively project manage across non-direct reports by quickly escalating any risks and implementing risk mitigation solutions
• Support Gainwell’s growth as you prepare detailed SOW and assist with new proposal efforts and business development

Requirements:

• 5+ years of experience managing complex projects, programs or initiatives through a full project management life cycle, with 3 or more years of Medicaid or Medicare experience preferred
• Expertise with project management methodology such as Catalyst or Certified Project Management Professional (PMP)
• Modern understanding of budget development, control and assurance methods, and project management software
• Ability to lead and translate the broader objectives of a program into clear and achievable project scope and milestones that can be worked toward
• Leadership to train, guide and mentor the work of junior colleagues
• A strong executive presenter who communicates ideas clearly
• Influencer that who can clearly communicate project priorities and motivate direct and indirect networks and stakeholders to action
• Remote-based opportunity within the United States
• Opportunities to travel through your work (0-10%)