Product Manager, Identity

Airbnb is a global platform that connects guests and hosts through stays and experiences. The Product Manager, Identity will set strategy and drive execution for identity verification systems and experiences, building trust between guests and hosts. The role will define roadmaps, prioritize objectives, lead cross-functional execution, oversee experiments, and develop the identity ecosystem.

Responsibilities:

• Define and drive the roadmap for Identity on Airbnb — including mission-critical identity verification technologies and flows, new identity-related features, and extending the value of a verified identity beyond the immediate Airbnb platform
• Make prioritization calls that balance multiple competing objectives: trust, guest experience, booking success, and overall marketplace health
• Partner with design, engineering, and policy teams to collaboratively drive execution of the roadmap you define
• Align cross-functional partners including Account, Trust & Safety, Guest Experience, Host Experience, and Customer Support — on shared goals and roadmap sequencing
• Identify and evaluate external partnership opportunities that could extend the reach and value of our identity ecosystem
• Design and oversee A/B experiments with rigorous metric design and long-term effect measurement and booking impact
• Translate complex technical tradeoffs into clear decisions for engineering teams and concise narratives for leadership
• Foster an environment where product managers, engineers, designers and other cross-functional team members align on shared goals and collaborate on building the future
• Stay close to guests and hosts: synthesize user research, marketplace data, and competitive signals to sharpen your intuition and refine strategy

Requirements:

• 8+ years of product management experience, with at least 3 years on identity and trust-related topics
• Track record of owning strategy and roadmap for technically complex systems — not just managing features, but setting direction and making hard prioritization calls
• Experience with identity standards being developed around the world and the ability to chart an ambitious long-term path through this evolving space
• Ability to earn the respect of engineers and subject matter experts— engaging at a level that builds credibility
• Expertise in collecting and using data to perform business analysis and support product strategy decisions
• Clear, structured communicator who can distill complex technical tradeoffs for executives and translate strategy into actionable guidance for design and engineering
• Comfort working in ambiguity and a bias toward innovative solutions rather than incremental onesExperience evaluating external partnerships and an understanding of how partnerships can accelerate strategy
• Demonstrated expertise pitching complex ideas to executive teams
• Demonstrated experience in both inbound (feature definition) and outbound (communication and marketing) aspects of product management
• Currently, employees can not be located in: Alaska, Indiana, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin, Alabama, Mississippi, Oklahoma, Delaware And Rhode Island
• Due to the nature of this position, it is strongly preferred that the successful applicant will need to be based on the West Coast of the US to be able to collaborate efficiently with other members of the team in the pacific time zone