Sr. Technical Program / Product Manager

Shift Paradigm is an execution-led strategic consultancy that bridges enterprise strategy and technical reality across digital marketing, data, technology, and revenue operations. The Senior Technical Program Manager will lead the Technical Project and Product Management team, deliver billable client work, manage client delivery and scope, develop team members, and build operational infrastructure for SaaS and platform-based engagements.

Responsibilities:

• Scoping and discovery: Support discovery sessions with clients and internal stakeholders to define requirements, write assumptions to protect the scope, translate needs into actionable scopes of work, and develop SOWs that protect both client outcomes and margin
• Team leadership: Manage and develop a small team of Technical Project Managers. Run team meetings, set performance expectations, support career development, and build the skills the team needs to evolve with our business
• Client delivery: Carry a portion of billable work as a practicing Technical Program Manager on active client engagements. The split between direct delivery and leadership will flex based on business need, but we anticipate this role to be 70% billable
• Practice infrastructure: Build and maintain the documentation, templates, job aids, and onboarding materials the team needs to operate consistently
• Cross-functional partnership: Work alongside PMs, engineering leads, business operations strategy, and client partners to align on delivery approach, flag risks early, and drive resolution on personnel and process issues that cross team lines
• Hiring and onboarding: Participate in the hiring process for future technical delivery roles and own the onboarding experience for new team members

Requirements:

• Experience leading delivery in a consultancy or agency context. You understand what it means to lead multiple client engagements concurrently, scope billable work, manage client expectations, support roadmap expansion, and protect margin
• Account health ownership. You have experience managing the financial performance of client engagements, not just the delivery timeline. You track budget burn against actuals, flag scope creep before it erodes margin, and you surface financial risk to leadership early, with context and a recommended path forward
• Platform and SaaS delivery experience. You have led or supported website builds, migrations and feature development, as well as implementations on platforms like Adobe Experience Cloud, Salesforce, or comparable enterprise SaaS environments. You do not need to be a technical expert, but you need to speak the language and understand how these engagements are structured
• Web and software experience. You can facilitate discovery sessions with clients and subject matter experts to define requirements, uncover gaps, and align on expectations, Translate business and technical requirements into detailed functional specifications and well-defined user stories with clear acceptance criteria, Own and manage the product backlog, including prioritization, refinement, and trade-off decisions to balance scope, timeline, and budget
• Project Management instincts. You communicate clearly and consistently, fostering transparency and trust internally and with clients. You can provide leadership and direction to project teams, balancing resource availability, positive team culture, deadlines, client priorities, and margins
• A background that spans both traditional and technical Project Management. You are not locked into one methodology. You write requirements, manage backlogs, and run projects. You adapt the approach to the work, not the other way around, and take full ownership of your clients projects
• Reporting experience. You monitor team capacity and velocity to promote predictable delivery, you can
• Scoping and SOW experience. You have written or meaningfully contributed to scopes of work in a client-facing setting. You know how work gets priced and where projects go sideways when scope is not defined well
• People leadership experience. You have managed or mentored practitioners in a delivery context, and you understand that developing people is part of the job, not a distraction from it
• 6+ years of relevant experience in product ownership, delivery management, or a comparable role, with at least 2 years in a client-facing consultancy environment
• You are a builder. You are comfortable walking into a project team that needs structure and creating it rather than waiting for it to arrive
• You lead through clarity. Clients and teammates know where things stand with you. You surface problems early and bring options, not just issues
• You are flexible without being formless. You have strong opinions about how good delivery works, and you can adapt how you apply them to different clients, platforms, and team dynamics
• You do not need a large team or a fully defined playbook to be effective. You are energized by building the thing, not just running it
• Candidates must have current US or Canada work authorization