Sr. Software Engineer, Site Reliability

Bloomerang is a mission-driven technology company providing a giving platform and support services for nonprofits. The Senior Site Reliability Engineer will help transform the Tier 3 Support Engineering team into an SRE organization by improving product reliability, observability, incident response, automation, and operational efficiency. The role involves troubleshooting production issues, defining reliability metrics, developing monitoring, and driving permanent solutions to recurring problems.

Responsibilities:

• Own complex production support escalations and ticket triage, providing hands-on troubleshooting and resolution alongside reliability work
• Partner with Software Engineering to investigate complex production issues, identify root causes and reliability risks, and drive permanent solutions to recurring problems and defects
• Bring proven SRE practices to the team and foster proactive reliability, continuous improvement, automation, and shared ownership
• Lead incident response from triage and mitigation through recovery, root cause analysis, and blameless post-incident reviews, turning lessons learned into reliability improvements
• Build observability across products, services, and critical customer workflows using meaningful metrics, logs, traces, dashboards, and actionable alerts
• Define and mature SLIs and SLOs that measure system reliability and customer experience
• Develop synthetic monitoring for critical customer journeys to detect failures before they impact customers
• Identify sources of recurring operational toil and drive automation, tooling, process improvements, or permanent fixes that reduce manual effort
• Use AI-assisted tools and source code repositories to accelerate triage, troubleshooting, code analysis, automation, and technical investigation
• Participate in a rotating on-call schedule, primarily during business hours, with limited after-hours and weekend support

Requirements:

• Hands-on Site Reliability Engineering experience applying software engineering practices to production reliability and helping establish or mature SRE practices
• Strong knowledge of SLIs, SLOs, error budgets, observability, automation, and toil reduction
• Experience building monitoring, dashboards, alerts, and telemetry using tools such as Honeycomb, New Relic, Grafana, CloudWatch, Kibana, or similar
• Experience with production incident management, root cause analysis, blameless post-incident reviews, and corrective-action follow-through
• Strong programming and scripting skills to navigate and troubleshoot application code and build automation and operational tooling
• Strong SQL and relational database skills for production troubleshooting and safe data correction; PostgreSQL experience preferred
• Strong code literacy and debugging skills, including navigating unfamiliar codebases, understanding application flow, reviewing code and change history, and identifying potential reliability issues
• Experience troubleshooting cloud-hosted applications using source code, logs, APIs, telemetry, event streams, and databases. Comfort navigating application stacks across technologies such as PHP, .NET, and Node.js; deep expertise in each is not required
• Demonstrated experience using and embracing AI-assisted tools in day-to-day engineering workflows, including troubleshooting, code analysis, scripting, and automation
• A collaborative self-starter who tackles difficult problems, adapts to changing priorities, and challenges the status quo
• Strong communication and collaboration skills across Software Engineering, Product, Support, DevOps, and other technical teams
• This is a permanent, full-time, fully remote position (within the U.S. and select Canadian Provinces only)
• We do not offer Visa sponsorship or relocation assistance at this time
• PostgreSQL experience preferred