Remote ServiceNow Agile Project Manager (VA ESOM)

Kentro is hiring a Remote ServiceNow Agile Project Manager to support the VA ESOM contract. The role owns delivery for a platform health team, managing schedules, deliverables, staffing, stakeholder reporting, and Agile/Scrum ceremonies while coordinating dependencies across distributed contractor teams in the Department of Veterans Affairs ServiceNow environment.

Responsibilities:

• Own the schedule, staffing plan, and deliverable tracking for an assigned platform health team, including CDRL/task order milestone reporting where applicable
• Provide status reporting to program leadership and client stakeholders, including risk and issue management
• Coordinate cross-team dependencies and staffing needs when work spans multiple sprints or workstreams
• Manage vendor and subcontractor coordination for deliverables tied to the team's workstream
• Facilitate all Scrum ceremonies (daily standups, sprint planning, sprint reviews, retrospectives, and backlog refinement) for the assigned platform health team
• Partner with Product Owners and the Technical Program Manager to prioritize and groom the team backlog
• Track sprint velocity, burndown, and team health metrics; surface trends and risks to program leadership
• Identify and remove impediments; escalate cross-team dependencies and blockers as needed
• Coordinate with peer Project Managers/Scrum Masters across the Red, Blue, and Green teams to align cadence and manage shared dependencies
• Coach team members on Agile principles, Scrum practices, and continuous improvement
• Support change management and release coordination for sprint deliverables in a 24x7 operations environment
• Liaise with distributed contractor teams to align intake, dependencies, and code review handoffs
• Follow demand through the full lifecycle in ServiceNow SPM, from intake and approval through development, testing, and delivery, ensuring traceability at each stage
• Maintain Agile artifacts in ServiceNow (Agile Module / SPM) and produce sprint-level and project-level reporting for program leadership

Requirements:

• Bachelor's degree in computer science, information systems, business, or other related discipline (or 8 years of additional relevant experience)
• 10+ years total relevant experience (can be inclusive of below experience requirements)
• 4+ years of experience managing software or platform delivery projects, including schedule, deliverables, and staffing ownership
• 2+ years of experience facilitating Agile/Scrum ceremonies in a distributed/remote environment
• Working knowledge of the ServiceNow platform and the ServiceNow Agile Module (or comparable Agile tooling such as Jira)
• Knowledge and hands-on experience with ServiceNow SPM, including working with Projects, Epics, and Stories
• Strong knowledge of ITIL service management processes
• US Citizen or Lawful Permanent Resident (Green Card)
• Willing and able to obtain and maintain Public Trust Clearance
• PMP certification
• Certified ScrumMaster (CSM) or Professional Scrum Master (PSM I or higher)
• Active federal security clearance or public trust
• Experience in a federal IT environment
• ServiceNow Certified System Administrator (CSA)
• SAFe certification (SSM, SA, or higher)
• Advanced facilitation, conflict-resolution, and stakeholder management skills
• Comfort working across multiple vendor teams and competing stakeholder priorities
• Impactful team player who looks to enable the team to the end goal