Sales Development Representative

Firefly provides an Automated Cloud Resilience platform that helps enterprises recover from outages and cyberattacks through Infrastructure-as-Code automation. The Sales Development Representative will identify and qualify potential customers, generate outbound business opportunities, manage leads, and collaborate with sales and marketing teams to meet pipeline and sales goals.

Responsibilities:

• Identify potential customers and generate new business opportunities in the US and EMEA market (with a focus on outbound motion and conference leads)
• Contact and qualify potential customers
• Set appointments and follow up on leads
• Track progress towards meeting sales goals
• Collaborate with the marketing and field sales team to develop strategies for reaching lead and pipeline targets
• Use customer relationship management (CRM) software, LinkedIn Sales Navigator, and a sales engagement platform (e.g., Amplemarket, Outreach) to manage and scale outbound activity
• Use AI/LLM tools (e.g., ChatGPT, Claude) to support prospecting, research, and personalized outreach
• Stay up-to-date on market trends, competition, and industry developments

Requirements:

• 1 to 2 years of quota-carrying SDR experience in B2B SaaS (not general sales experience, not internships)
• Hands-on experience selling into DevOps, Cloud Infrastructure, IT Ops, or Security teams, or selling a technical product with a similar buyer
• Demonstrated success with high-volume outbound (50+ dials/day) and a track record of consistent quota attainment in a previous SDR role
• Proven track record of consistently generating qualified pipeline (for example, a set number of sales-accepted meetings or a dollar amount of pipeline per quarter) in a previous SDR role, not just activity metrics like calls or emails sent
• Hands-on working experience (not just willingness to learn) with a CRM such as Salesforce or HubSpot, LinkedIn Sales Navigator, and a sales engagement platform such as Outreach, Salesloft, or Amplemarket
• Practical experience using AI/LLM tools (ChatGPT, Claude, or similar) for prospecting or personalized outreach, not just familiarity with the concept
• Strong verbal and written communication skills, with examples of pipeline generated or meetings booked
• Ability to build and maintain relationships with potential clients
• Strong problem-solving and negotiation skills
• Familiarity with Backup/ DevOps / or Cloud-related companies
• Startup or high-growth environment experience