Senior Product Manager - Payments

Clio is the global leader in legal AI technology, empowering legal professionals and law firms to work smarter, faster, and more securely. The company is seeking a Senior Product Manager to lead payments within its FinTech team by shaping product strategy, conducting customer and market research, prioritizing initiatives, and mentoring other product managers.

Responsibilities:

• As a Senior Product Manager and in conjunction with your Developer and Designer counterparts (your triad) you will drive successful outputs and outcomes in your product area. Working from the overarching strategy set by your Senior Director of Product, you will develop a strategic roadmap in conjunction with your peers that moves our business forward and evangelize this throughout the company
• You will drive customer and market research, identify opportunities, develop unbiased business cases and determine priorities that help Clio best deliver on our mission and against our annual OKRs. You will build conviction in the initiatives that you chose to invest in and be willing to pivot when priorities change or new information comes to light
• We truly believe that the success of our customers comes first so expectations for Product Managers to be the expert on the user is high. As such, constant communication with customers, (existing, churned and prospect) as well as a deep understanding of the markets in which we operate will be expected. This will be complemented by deep quantitative data to complete the customer picture
• Clio will look to you to coach and mentor other Product Managers in their craft and, in conjunction with product leadership, contribute to the continuous up-levelling of the product function as a whole

Requirements:

• A fintech background (payments, billing, and accounting preferred) with solid financial literacy skills
• Experience autonomously developing a strategic roadmap with measurable business impact
• A significant number of successes and failures under your belt; the learnings of which you can bring to Clio
• Can work in a highly collaborative team without ego
• Have the ability to foster strong relationships with stakeholders at all levels within the organization
• Have experience using data to inform decisions without succumbing to analysis paralysis
• Have the ability to thrive and deliver while surrounded by chaos and ambiguity
• Have the genuine ability to put yourself in our customers' shoes and operate from a place of empathy
• Are enthusiastic to learn a new, complex domain and the humility to ask for help when needed
• Have a track record of breaking down objectives into initiatives and delivering to customers at scale
• Proven experience participating in building and scaling a payments business
• Demonstrable experience self serving answers, insights and data from a variety of data analytics tools